Right to Buy Co-Ordinator

Bristol City Council; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Bristol City Council is seeking a Right to Buy Coordinator to join the Home Ownership team. You will manage applications from enquiry to completion, ensuring deadlines are met and residents receive a professional, compliant service.

You will work with Legal Services, Property Services, Valuations, housing providers and residents to support customers throughout the Right to Buy process, with hybrid working arrangements available.

Qualifications

• Experience working within a Right to Buy service or similar housing environment.
• Knowledge of housing legislation, regulations and customer-focused service delivery.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder engagement skills.
• Experience maintaining accurate records and using Microsoft 365 and housing management systems.
• Commitment to equality, diversity, inclusion and outstanding customer service.

Responsibilities

• Manage Right to Buy applications through all stages of the process.
• Ensure compliance with statutory guidance and timescales.
• Respond to customer enquiries, complaints and requests.
• Work collaboratively with internal teams and external partners.
• Contribute to continuous service improvement and best practice.

Skills

Right to Buy

Housing legislation

Organisational skills

Stakeholder engagement

Equality & diversity

Customer service

Tools

Microsoft 365

Housing management systems

Job description

Job description

Full Time, Permanent Are you passionate about delivering excellent customer service and helping residents achieve home ownership? We are looking for a Right to Buy Coordinator to join our Home Ownership team.

In this role, you will manage Right to Buy applications from enquiry through to completion, ensuring statutory deadlines are met and customers receive a professional, efficient and compliant service. You will work closely with Legal Services, Property Services, Valuations, housing providers and residents to support customers throughout the Right to Buy process.

About You

• Experience working within a Right to Buy service or similar housing environment.
• Knowledge of housing legislation, regulations and customer-focused service delivery.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder engagement skills.
• Experience maintaining accurate records and using Microsoft 365 and housing management systems.
• Commitment to equality, diversity, inclusion and outstanding customer service.

What You Will Do

• Manage Right to Buy applications through all stages of the process.
• Ensure compliance with statutory guidance and timescales.
• Respond to customer enquiries, complaints and requests.
• Work collaboratively with internal teams and external partners.
• Contribute to continuous service improvement and best practice.

Join Bristol City Council and help deliver a high-quality Right to Buy service for our residents.

Please note that this role is subject to a Standard DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

Disability Confident

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact [e-mail] / [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.