Ride Host

Merlin; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Monthly bonus

25% discount in our retail shops and餐店

40% off LEGO online

Merlin Magic Pass - free tickets to at

Employee pricing up to 55% off cinema

Job summary

The London Eye invites energetic Ride Hosts to welcome guests and ensure a smooth, safe experience above London. You’ll guide visitors, share helpful information, and help them enjoy breathtaking views in all weather. The role offers full-time and part-time fixed-term contracts with weekend and holiday flexibility.

Training is provided, and you’ll be part of a dynamic team responsible for safety, service excellence, and guest satisfaction while promoting experiences and tickets.

Qualifications

• Experience in a customer-facing role
• Confident communication with guests from all over the world
• Calm, friendly and professional during busy periods
• A positive, proactive approach and a real love of working with people
• Comfortable working outdoors in changing weather
• An interest in health and safety, with full training provided
• Aged 18 or over due to health and safety requirements

Responsibilities

• Welcoming guests with a friendly smile and genuine enthusiasm
• Making sure guests board and leave the pods safely and smoothly
• Managing queues with a calm, upbeat and approachable attitude
• Sharing clear, helpful information so guests know exactly what to expect
• Promoting London Eye experiences such as Fast Track, VIP and Cluster tickets
• Explaining product benefits in a natural, guest focused way
• Using and looking after operational equipment including ticket scanners and queue barriers
• Delivering great service outdoors in all weather conditions
• Working closely with teammates to keep everything running like clockwork
• Reporting safety concerns or incidents quickly and appropriately
• Supporting and training new team members through shadowing and guidance

Skills

Customer facing

Clear communication

Calm under pressure

Positive attitude

Outdoor work

Health & safety awareness

18+ years old

Tools

Ticket scanners

Queue barriers

Job description

What you'll bring to the team

Ride Host

Location: The London Eye, London, SE1 7PB

Hours: Guaranteed hours between 10 -30 hours per week

Contract Type: Fixed term until Jan 2027

Ready to help guests fall in love with London, one rotation at a time?

We’re looking for brilliant Ride Hosts to join the team at the London Eye, one of the UK’s most iconic attractions and an unforgettable way to experience the city. From the first hello to final goodbye, you’ll be right there, helping guests feel welcome, informed and excited as they step into their journey above London.

As a Ride Host, you’re part host, part guide and part magician. You’ll keep things moving smoothly, share helpful information, bring positive energy to busy moments and make sure every guest feels safe, relaxed and ready to enjoy the view. It’s fast paced, guest facing and full of variety, just like London itself.

What you’ll be doing:

• Welcoming guests with a friendly smile and genuine enthusiasm
• Making sure guests board and leave the pods safely and smoothly
• Managing queues with a calm, upbeat and approachable attitude
• Sharing clear, helpful information so guests know exactly what to expect
• Promoting London Eye experiences such as Fast Track, VIP and Cluster tickets
• Explaining product benefits in a natural, guest focused way
• Using and looking after operational equipment including ticket scanners and queue barriers
• Delivering great service outdoors in all weather conditions
• Working closely with teammates to keep everything running like clockwork
• Reporting safety concerns or incidents quickly and appropriately
• Supporting and training new team members through shadowing and guidance

We have Full time & Part time fixed term contracts available. The London Eye is open every day, so you’ll need full flexibility to work weekends, bank holidays and school holidays.

Qualifications & Experience

• Experience in a customer facing role, ideally in a busy environment
• Confident communicating with guests from all over the world
• Able to stay calm, friendly and professional during busy periods
• A positive, proactive approach and a real love of working with people
• Comfortable working outdoors in changing weather
• An interest in health and safety, with full training provided
• Aged 18 or over due to health and safety requirements

Benefits

Alongside becoming an expert in spreading joy, you’ll also receive:

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.