Ride Operator

Merlin Entertainments; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

25% discount in our retail shops and 餐

40% off LEGO online

Merlin Magic Pass - free tickets toMer

Employee pricing up to 55% off cinema

Job summary

Merlin Entertainments' Madame Tussauds in London is seeking a Ride Operator to join our busy operations team. You will help deliver a safe, immersive ride experience on the Spirit of London Ride while coaching fellow team members and supporting other attraction areas.

In this permanent role, you’ll typically work at least 30 hours per week with flexibility during school holidays. A positive can-do attitude, strong guest focus, and attention to safety are essential for delivering magical moments

Qualifications

• Previous guest-facing experience with great customer care and customer focus.
• Experience on Type 2 Rides would be nice but training is provided if not.
• Attention to detail.
• Comfortable working alone.
• Health and Safety aware.
• Experience in a Supervisor or Team Leader position is ideal; we’ll train you.
• A positive attitude, team spirit, and a passion for creating magical moments.
• Great communicator with guest interaction.

Responsibilities

• Monitor guest safety and ensure an outstanding ride experience.
• Supervise ride team, coach and train colleagues.
• Contribute to the wider attraction and guest interactions; may wear a costume.
• Maintain high standards for exhibits and the attraction areas.

Skills

Guest-facing

Customer care

Attention to detail

Health and Safety aware

Team coaching

Communication

Leadership potential

Job description

What you'll bring to the team

Are you a ride enthusiast looking for your next career step?

We have an excellent permanent opportunity for a Ride Operator to join our fun packed operations team here at Madame Tussauds, London’s world-famous attraction that combines immersive entertainment, iconic experiences and lifelike celebrity figures all under one roof!As one of our Ride Operators, you’ll be enhancing our guests’ experience by ensuring a smooth and safe ride experience through the Spirit of London Ride. In addition, you’ll be contributing your ideas and collaborating with other departments to ensure the smooth running of the attraction day by day. As a Ride Operator, you will be supervising our ride team, both on the day, and also in terms of coaching and training! Ultimately, as Ride Operator, you’ll be ensuring that our guests’ get the most out of their visit with us by taking ownership of their experience, monitoring and maintaining a premium quality experience on the rides and premium quality standards throughout the building. This includes monitoring the condition and appearance of our exhibits and ensuring exceptional standards are maintained throughout the attraction.Working on the ridesYou’ll be required to maintain focus, with your eyes locked on our ride screens for long periods of time, ready to raise the alarm and direct your team, should anything hazardous or dangerous be taking place. Here you will be responsible for monitoring guest safety while ensuring every visitor enjoys an outstanding experience.Contributing to the wider attractionWhen supporting other areas of the attraction you may be required to wear a costume and be trained on using props to deliver immersive guest interactions. This will incorporate all areas that fall under the Ride & Show team including the Spirit of London Ride, 4D Experience and Immersive areas!We are offering a permanent position, offering a minimum of 30 hours per week! You’ll need to be flexible during school holidays as times and days may change.If you're someone who enjoys taking the lead, supporting others and giving guests a great experience, there could be a fantastic opportunity to progress into a Team Leader role in the future.

Qualifications & Experience

• Previous guest-facing experience with great customer care and customer focus skills is essential
• To have experience working on a Type 2 Rides would be nice but if not, don’t worry - we’ll train you!
• Attention to detail
• Comfortable to work alone
• Health and Safety aware
• Experience in a Supervisor or Team Lead position is ideal to be able to effectively coach others- but we’ll invest in the right person and train you!
• A positive attitude, team spirit, and a passion for creating magical moments
• Great communicator fully comfortable with guest interaction

Benefits

Alongsideworkingwitha great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation. Although we understand thatwe'llalways be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range

From GBP £14.04/Hr.