RF-2601-70 - Food Service Assistant

Mount Charles; Holywood; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

22 days annual leave

Company Pension Scheme

Financial Education service

Free Staff Lunch

On Site Parking

Company Events

Job summary

Mount Charles in Holywood is seeking a passionate Food Service Assistant to join their team. You will be responsible for food preparation, customer service, and maintaining cleanliness in the facility. This role offers a supportive environment where family values are embraced and growth is encouraged.

Working hours are Monday to Friday from 8 am to 3 pm, with no weekends. The position comes with benefits including annual leave, a company pension scheme, and free staff lunch.

Qualifications

• Demonstrable passion for providing good customer service.
• Excellent communication skills.

Responsibilities

• Assist in the preparation, service and sales of all food and beverages.
• Provide the highest level of customer service.
• Ensure kitchen and service areas are always clean and tidy.

Skills

Customer service

Communication skills

Education

Basic food hygiene certificate

Job description

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Food Service Assistant to join our team based in the Holywood area. This is a great opportunity to join a world leading facilities management company.

Working Pattern

• 32.5 Hours Per Week
• Monday – Friday
• 8am-3pm
• No Weekends

Rewards

• 22 days annual leave
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education/Financial wellbeing advisory service
• Company Events
• On Site Parking
• Free Staff Lunch

The Role

• Assist in the preparation, service and sales of all food and beverages for the unit
• Preparation of service counter (including placing food and beverages in appropriate containers)
• Provide the highest level of customer service in a consistent approach to anyone who uses the facility
• Work as part of the team to ensure service is delivered on time and to a consistently high standard
• Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
• Ensure kitchen and service areas (including customer tables and chairs) are always clean and tidy and assist with waste removal.
• Be responsible for cash handling duties under your control
• Assist, when required, with the moving and setting up of furniture for catering purposes in designated areas.
• Report defective equipment, work and floor surfaces or any other Health and Safety issues

The Person

• Make customers aware of current offers and upsell additional products where possible
• Ensure all customer suggestions, comments or complaints are reported to the Line Manager.
• Ensure all customers are served in a quick and efficient manner.
• Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times.

Essential Criteria

• Demonstrable passion for providing good customer service
• Excellent communication skills

Desirable Criteria

• Workable knowledge of HACCP regulations
• Basic food hygiene certificate

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for Mount Charles Group. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE