Reverse Logistics Operations Leader

Jingdong Logistics; Milton Keynes; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

JINGDONG Logistics in Milton Keynes seeks an experienced Reverse Logistics Warehouse Manager to oversee end-to-end reverse logistics operations, including returns processing, refurbishment, and disposal. You will manage daily activities, inventory accuracy, and KPI performance, leading supervisors and operatives while planning staffing to meet demand.

The role requires 3–5+ years in warehouse/logistics operations with management experience, strong leadership, and proficiency in WMS and Excel.

Qualifications

• 3–5+ years in warehouse or logistics operations with management experience.
• Experience in reverse logistics, returns, refurbishment or after-sales.
• Strong understanding of warehouse operations, inventory control and KPIs.
• Strong leadership and people-management skills.
• Strong problem-solving and continuous-improvement capabilities.
• Good data analysis with WMS and Excel.

Responsibilities

• Manage daily reverse logistics operations, including receiving, inspection, grading, sorting, put-away, refurbishment, return-to-vendor and disposal processes.
• Monitor operational KPIs including productivity, processing lead time, backlog, inventory accuracy, quality and labour utilisation.
• Ensure accurate inventory management and investigate stock discrepancies, damages and operational exceptions.
• Lead and develop warehouse supervisors, team leaders and operatives, including shift planning, attendance, performance management and training.
• Plan workforce requirements based on operational volume and forecasts, controlling overtime and agency labour costs.
• Identify operational bottlenecks, conduct root-cause analysis and implement process and SOP improvements.
• Ensure compliance with Health & Safety requirements, risk assessments, safe working procedures and company policies.
• Manage peak-volume operations and ensure sufficient labour and operational capacity to meet business requirements.
• Work closely with Transportation, Customer Service, Quality, Finance, HR, IT and other operational teams to resolve issues.
• Prepare and review operational reports, providing management with clear updates on performance, risks and improvement actions.

Skills

Warehouse operations

Leadership

People management

Root-cause analysis

Data analysis

Tools

WMS

Microsoft Excel

Job description

JINGDONG Logistics in Milton Keynes seeks an experienced Reverse Logistics Warehouse Manager to oversee end-to-end reverse logistics operations, including returns processing, refurbishment, and disposal. You will manage daily activities, inventory accuracy, and KPI performance, leading supervisors and operatives while planning staffing to meet demand.

The role requires 3–5+ years in warehouse/logistics operations with management experience, strong leadership, and proficiency in WMS and Excel.