Revenues Operation Team Leader

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in South East London is seeking a Revenues Operation Team Leader to enhance their Council Tax services. This role focuses on delivering an excellent customer experience while ensuring compliance with local strategies and legislation. You will collaborate closely with management to oversee operations, adapt services to community needs, and lead a dedicated team. If you have a strong background in social housing and team management, this is an exciting opportunity to make a significant impact in a vital service area.

Qualifications

• Experience in social housing and customer service.
• Proven ability to manage teams and deliver efficient services.

Responsibilities

• Support the Revenues Operation Manager in delivering a customer-focused Council Tax service.
• Monitor service outcomes and ensure compliance with legislation.
• Manage daily team operations and conduct performance reviews.

Skills

Social Housing Experience

Customer Service

Team Management

Job description

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Revenues Operation Team Leader

Location: South East London

Working Days: Monday - Friday

Type: Temporary

Salary: £24.35

Experience Required: Social Housing Experience

Company Overview

Daniel Owen is proud to represent a well-known company based in South East London that is seeking a highly skilled Revenues Operation Team Leader to join their team.

Main Purpose of the Role

• Support the Revenues Operation Manager to deliver an excellent, customer-focused, and inclusive front-line Council Tax service.
• Collaborate with the Revenues Operation Manager to ensure a prompt and efficient Council Tax service, including quality assurance, resource planning, verifying discounts and exemptions for authenticity, and recovering debts where inappropriate awards or deceptions are identified.
• Assist in ensuring all operational aspects of Council Tax are proficiently managed to protect the council's income.

Duties and Responsibilities

• Adapt service delivery to meet changing community and customer needs.
• Monitor and review service outcomes, ensuring the effective achievement of personal and team objectives.
• Plan, deploy, and coordinate staff resources to meet operational needs.
• Ensure services comply with statutory legislation, local strategies, and policies.
• Understand the impact of your service on other functions.
• Manage the team daily to deliver an efficient collection and review service, including conducting team briefings, one-to-one meetings, and appraisals.
• Oversee the digitalisation of Revenues and Benefits post to meet service level agreements.
• Assist in validating council tax refund requests.
• Collaborate with the Revenues and Benefits Management Team to review procedures, write clear work instructions, and ensure a seamless, quality service.
• Collect data to ensure processing accuracy, monitor KPIs, analyze performance trends, and implement service improvements.
• Provide advice on complex council tax queries and interpret legislation, assisting in mentoring and training as needed.
• Maintain knowledge of relevant legislation, procedures, and technology, and pursue personal and professional development.
• Ensure staff actions maximize revenue collection, promote welfare benefits, and consider applications for hardship.