Team Leader Central London

Card Factory; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Team Leader in Central London, where you will play a vital role in enhancing customer experiences and driving operational success. This role offers the opportunity to lead a passionate team, ensuring that every customer’s life moment is celebrated. With a focus on commercial growth and team culture, you will help shape the future of a leading retailer in the greetings card industry. Embrace the chance to grow within an innovative environment that values your contributions and supports your development.

Benefits

Pension

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentives

Retail Apprenticeships

Access to Learning Content

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Demonstrated leadership skills and a passion for customer service.
• Ability to analyze store performance data effectively.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead the store team to deliver exceptional customer service.

Skills

Customer Service

Leadership Skills

Commercial Awareness

Data Analysis

Job description

Please Note: The application deadline for this job has now passed.

Job Introduction

cardfactory makes celebrating life's moments special and accessible for everyone – we are united by this purpose.

As part of our expansion plans, we have opened a collection of new stores within Central London. To support us in helping our customers celebrate their own life moments, we are now looking for a Team Leader to join our very successful cardfactory family in Central London.

Store Location:

Role Responsibility

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• You are customer-centric with a passion for driving excellent service.
• You will be able to demonstrate good leadership skills.
• You have a positive, forward-thinking approach.
• You are comfortable reviewing store performance data.
• You are commercially minded.
• You are an engaging and enthusiastic team player.

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true Omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing:

• Pension
• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

Sportswift Ltd T/A cardfactory

Salary: £13.74 per hour

Frequency: Hourly

Job Reference: cardfac/TP/539/27631

Contract Type: Temporary

Working Hours: 6

Closing Date: 07 May, 2025

Location: Hight Street North East Ham, London, United Kingdom