Revenues Officer

Hoople Group; Hereford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Aviva salary sacrifice pension

Flexible benefits scheme

Buy/sell annual leave

Cycle to work scheme

Healthcare plans

26 days annual leave rising to 31 days

Job summary

Hoople Group in Hereford is seeking a Revenues Officer to join the Revenues and Benefits team in a fast-paced environment. The role focuses on supporting the collection and recovery of income streams, including housing benefit overpayments, social care charges, rent arrears and trade waste.

You will need strong organisational, numerical and negotiation skills, with the ability to maintain accurate records, work with residents and businesses, and manage competing priorities within a supportive

Responsibilities

• Support the collection and recovery of housing benefit overpayments, social care charges and rent arrears.
• Engage with residents and businesses to recover debts promptly and in line with legislation.
• Maintain accurate records and manage competing priorities within a fast-paced Revenues and Benefits environment.
• Work as part of the Revenues and Benefits team to deliver high-quality customer service.

Job description

Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band C £27,427 per annum
Contract: Permanent
Closing Date: 2nd October 2026 Interview Date: 13th October 2026
An exciting opportunity has arisen to join our high-performing Revenues and Benefits team as a Revenues Officer, working in a fast-paced and dynamic environment.
As part of the Revenues Team, you will support the collection and recovery of a range of income streams, including housing benefit overpayments, social care charges, rent arrears and trade waste charges. The role involves working with residents, businesses and internal teams to ensure debts are recovered promptly and in line with relevant legislation and procedures.
We are looking for a motivated individual with a positive, ‘can-do’ attitude who can communicate confidently with a wide range of customers. You will need strong organisational, numerical and negotiation skills, along with the ability to maintain accurate records and manage competing priorities. You should be comfortable working as part of a team while also using your own initiative to achieve results.
This is a great opportunity to join a busy and supportive team and build a career in Revenues and Benefits.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

About You

About Us

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals