Revenues Officer

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

Birmingham City Council is seeking several dynamic Revenues Officers to join their Revenues Team. This role involves both site visits to monitor developments and desk-based work to update business rate accounts, requiring strong customer service skills and some investigative experience.

Qualifications

• Strong customer service skills.
• Experience in investigations to resolve queries.
• Knowledge of Council Tax and Business Rates is desirable.

Responsibilities

• Visiting sites across the city to monitor new developments.
• Conducting desk-based investigations using various IT applications.
• Updating business rate accounts and handling customer queries.

Skills

Customer Service

Investigation Skills

Job description

Revenues Officers

Permanent

Grade 3 - £26,409 - £32,654

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

With responsibility for collecting approximately £1 billion in business rates, council tax, and business improvement district levies, this is an exciting opportunity to join the Revenues Team and contribute significantly to the service.

We are recruiting several Revenues Officers, specifically seeking dynamic and enthusiastic individuals to work as part of the existing Valuation and Inspection Team.

Your role as a Revenues Inspector will involve visiting sites across the city to monitor new developments, review changes in use, and resolve queries that require on-site visits.

In addition to site visits, you will conduct desk-based investigations using various IT applications.

We are also looking for officers who will be desk-based, updating business rate accounts and handling customer queries.

Applicants should demonstrate strong customer service skills and experience in investigations to resolve queries. Knowledge of Council Tax and Business Rates is desirable but not essential.

Please upload your up-to-date CV via the attachments section of your application, as it is required for shortlisting. Applications without a CV will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer. We are committed to employing, retaining, and developing our staff.

We aim to make your recruitment experience positive and equitable. Please inform us if you require reasonable adjustments, additional support, or have accessibility needs, and we will support you throughout the application process.

Internal mobility and staff development are priorities. Applications from internal employees and those under S118 will be prioritized and reviewed before external applications.

For informal enquiries, please contact Glen Thomas at [e-mail].

We welcome applications from individuals with caring responsibilities. Flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be conducted.

Proof of right to work in the UK is required in accordance with UK Home Office requirements before employment can be confirmed.

Job Description and Person Specification

We typically advertise roles for at least two weeks. However, due to high application volumes, vacancies may close earlier. We encourage prompt applications to ensure consideration.