Revenues and Benefits Telephony Officer

We Manage Jobs(WMJobs); Pershore; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading organization is seeking two Revenues and Benefits Telephony Officers in Pershore. The roles involve delivering key information surrounding Council Tax and Housing Benefits to the public, requiring excellent communication skills and a customer-centric approach. A commitment to teamwork and a willingness to go the extra mile for customers are essential, along with opportunities for ongoing training and development.

Benefits

Excellent pension scheme

Generous annual leave

Training and development opportunities

Onsite nursery

Discounted gym and swim membership

Health and Wellbeing support

Cycle to Work scheme

Qualifications

• Excellent verbal and written communication skills.
• Ability to learn and apply legislation and guidance.
• Experience in customer service preferred.

Responsibilities

• Deliver information and guidance on Council Tax and Benefits.
• Handle telephone calls, written and face-to-face inquiries.
• Provide excellent customer service.

Skills

Communication

Empathy

Problem Solving

Tools

Online Computer Systems

Job description

Revenues and Benefits Telephony Officer

Permanent

Full Time, 37 hours per week. £25,584 - £27,269 per annum

Part Time , 18.5 hours per week. £12,792 - £13,634.50 per annum

The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon Councils from our offices in Pershore.

We are responsible for the billing and collection of Council Tax and Business Rates and for the effective processing claims for Housing Benefit / Council Tax Reduction.

We are recruiting two Contact Centre Officers to deliver information and guidance on all Council Tax, Housing Benefits and Council Tax Support, Business Rates and Recovery services for the three partner Councils. You will be dealing with telephone calls, written and face to face enquiries including our live chat service.

These are versatile, busy and demanding roles which requires an in-depth knowledge and experience of Benefits and Revenues. Although experience is desirable, a comprehensive training plan will be delivered.

With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.

If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.

About you

If you are the right person for these roles, you should have:

• Excellent verbal and written communication skills, with a strong customer focus
• Ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post
• Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data
• Be able to deal with difficult situations
• Self-motivated, enthusiastic, and be able to deal with a varied workload
• Be able to demonstrate commitment to delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.
• Responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please email Sophie Spencer on [e-mail]

Closing date: Sunday 22 June 2025

Interview date: Wednesday 2 July 2025

Please note, if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents
Job Description
Employee Benefits