Revenue Protection Officer

M Group Energy; Birmingham; On-site; GBP 26,000 - 43,000; Full time

Job summary

M Group Energy is seeking a Revenue Protection Officer to investigate theft of gas and electricity, ensuring safety of installations and providing exceptional customer service. This entry-level role offers extensive training, benefits including bonuses, and opportunities for career progression. Join a leading provider of metering services and become part of a supportive, dynamic team.

Benefits

Matched or contributory pension scheme

Online GP service available 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity and paternity leave

22 days annual leave plus bank holidays

Qualifications

• Valid UK driving licence required with less than 6 points.
• Strong customer service experience needed.

Responsibilities

• Investigate and prevent gas and electricity theft.
• Conduct metering tasks and assist with debt recovery.

Skills

Customer service

Job description

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Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.

Want to come and be a part of it?

What will you be doing?

You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps.

You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.

Do you take pride in your customer service skills? As a Revenue Protection Officers you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional and confronting situations.

Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role ; all you’ll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? You’ll also be upskilled by the company to become a qualified dual fuel engineer! You’ll get full training on revenue protection and conflict management.

What You’ll Bring

• Valid UK driving licence- You must have a full UK licence and have less that 6 points.
• Strong customer service background with the ability to remain calm and professional in challenging situations.
  
  

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Salary:

• Non-technical £26,984 per annum
• Single fuel - £35,301 per annum for full time roles (plus London weighting where applicable*)
• Single fuel (3 phase/CT) £36,352 per annum for full time roles (plus London weighting where applicable*) Candidates joining on a non-technical and single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company. The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £40, 974 as outlined below.
• Dual Fuel - £40,974 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
• Dual Fuel (3 phase/CT) - £42,025 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
  
  

In addition, this role offers;

• Company van/vehicle and fuel card for business use
• Discretionary bonus scheme
• 22 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• Standby / Overtime / Call out
  
  

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
  
  

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MgroupE INDREG

Seniority level

• Seniority level

  Entry level

Employment type

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  Full-time

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  Other, Information Technology, and Management

• Industries

  Utilities

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