Revenues Inspection and Liaison Officer

Publica Group; Gloucester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Agile working

27 days annual leave

Health cash plan

Pension scheme up to 7%

Cycle to work

Life assurance

Employee assistance programme

Job summary

Publica Group is seeking a proactive Revenues Inspection and Liaison Officer to work across the district. The role combines field inspections with office duties, requiring travel, independent work, and strong communication with residents and businesses.

A full UK driving licence and access to a vehicle are essential. You will inspect Council Tax and Non-Domestic Properties, update records, and ensure proper application of discounts, exemptions and premiums in line with legislation.

Qualifications

• Experience in assessing routine situations and carrying out inspections.
• Ability to maintain up-to-date knowledge of relevant legislation and guidelines.
• Strong customer service skills and ability to build relationships.
• A full UK driving licence and access to a vehicle for work.

Responsibilities

• Carry out Revenues inspections across the district and report to VOA.
• Record new Council Tax and Business Rates properties accurately.
• Verify exemptions, discounts and reliefs and take appropriate action.
• Monitor Long Term Empty properties and Second Homes and manage premiums.

Skills

Communication

Time management

Driving

Independent working

Education

NVQ/GCSE equivalents including Maths & English

Job description

Are you someone who enjoys being out and about, meeting people and working independently rather than being office-based all day? We're looking for a proactive and customer-focused Revenues Inspection and Liaison Officer to join our team at our Council Offices in Witney. You will be responsible for carrying out Revenues inspections across the district, helping to ensure that Council Tax and Business Rates properties are correctly recorded and that any changes are reported to the Valuation Office Agency in a timely manner. You will also play an important role in ensuring that discounts, exemptions, reductions and premiums are applied accurately and in accordance with relevant legislation. This is a varied role that combines field-based inspections with office-based work, offering the opportunity to travel throughout the district and engage directly with residents and businesses. You'll need to be confident building rapport with a wide range of people, comfortable working independently and able to adapt to different situations, including visiting properties and gathering information to support accurate records. Strong communication skills, sound judgement and a professional approach are essential. We are particularly interested in hearing from candidates who know the local area well, enjoy working in a mobile role and are organised enough to manage their own workload effectively while out in the community. You must hold a full UK driving licence, have access to a vehicle for work purposes and be able to travel throughout the West Oxfordshire district.

Key responsibilities

• To carry out all Revenues inspections, negotiating with external agents the dates for completing properties.
• Report new Council Tax and Business Rates properties and alterations to the Valuation Office Agency in an accurate and timely manner to maximise income.
• Make decisions on the effective completion date of properties and serve completion notices for Council Tax and Non-Domestic Rates.
• Act on information and requests from the Valuation Office Agency to set up new and changed properties.
• To investigate properties to verify exemptions, discounts and reliefs and take appropriate action where those reliefs no longer apply.
• To monitor and review Long Term Empty properties and Second Homes, assisting with the administration of premium charges and maximising the income from these levies.
• Maintain accurate, up-to-date records and ensure compliance with relevant legislation and council policies
• Work independently in the community, adhering to the Lone Worker policy

You will need

• A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English
• Experience in assessing routine situations and carrying out inspections
• The ability to maintain a detailed understanding of relevant legislation, policies, procedures and guidelines to make informed decisions
• Strong customer service skills and the ability to build effective working relationships
• The ability to remain calm and confident when dealing with challenging customers and environments
• Good time management and route planning skills to manage workload efficiently across the district, Special Conditions BPSS (Baseline Personnel Security Standard check)
• Full UK Driving Licence
• Ability to travel and access to a vehicle for work purposes

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

What we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary