Revenues & Benefits Support Specialist

NEC Software Solutions; Moss End; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private medical cover

25 days holiday (plus buy/sell up to 5

Life assurance

Job summary

NEC Software Solutions is seeking a Revenues Support Consultant to join the NEC Public Sector team in the UK. You will provide technical assistance, guidance, and first-class customer service for revenues and benefits software, with a focus on meeting contractual SLAs and driving satisfaction.

You will liaise with product and development teams to improve the software, translate customer requirements into workarounds, and identify opportunities for additional services that benefit clients in the

Qualifications

• Extensive knowledge of Revenues and Benefits software.
• Good knowledge of Business Rates/Council Tax, and/or System Administration.
• Ability to recognise and prioritise urgent calls.
• Ability to manage an issue to conclusion, coordinating resources as needed.
• Experience of working for/with the Public Sector.
• Good customer relationship skills.

Responsibilities

• Provide technical assistance and application support to NEC customers.
• Demonstrate in-depth knowledge of application environments and SLAs.
• Translate customer requirements to provide workarounds and fixes.
• Identify opportunities for revenue generation through additional services.

Skills

Revenues software knowledge

Council Tax / Business Rates knowledge

Prioritisation of urgent calls

Issue management and coordination

Public sector experience

Customer relationship skills

Tools

SQL

Job description

NEC Software Solutions is seeking a Revenues Support Consultant to join the NEC Public Sector team in the UK. You will provide technical assistance, guidance, and first-class customer service for revenues and benefits software, with a focus on meeting contractual SLAs and driving satisfaction.

You will liaise with product and development teams to improve the software, translate customer requirements into workarounds, and identify opportunities for additional services that benefit clients in the