Revenue Support Consultant – Public Sector ITIL Expert

Nec Software Solutions; Bracknell; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Private medical cover

25 days holiday

Group pension plan

Cycle to work scheme

Life assurance

Résumé du poste

Northgate Public Services is seeking a Revenues Support Consultant to join its Government team in the UK. You will help clients resolve software issues, build relationships, and deliver a first-class customer experience.

The role involves collaborating with development and product teams, using your revenues knowledge to improve software and drive satisfaction. Strong Business Rates/Council Tax understanding is desirable.

Qualifications

• Extensive knowledge of Revenues and Benefits software.
• Good knowledge of Business Rates/Council Tax and/or System Administration.
• Ability to recognise and prioritise urgent calls.
• Experience of working for/with the Public Sector.

Responsabilités

• Provide technical assistance, application support, usage advice and guidance to NEC customers.
• Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s.
• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s.
• Translate customer requirements to provide workarounds and fixes to a wide range of customer problems.
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

Connaissances

Revenues & Benefits software

Business Rates / Council Tax

System Administration

SQL

ITIL v4 Foundation

Description du poste

Northgate Public Services is seeking a Revenues Support Consultant to join its Government team in the UK. You will help clients resolve software issues, build relationships, and deliver a first-class customer experience.

The role involves collaborating with development and product teams, using your revenues knowledge to improve software and drive satisfaction. Strong Business Rates/Council Tax understanding is desirable.