Revenues & Benefits Officer (OnDemand)

Civica; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension 5% employer match

Life Assurance 4x salary

Critical Illness Cover £25,000

EV Scheme

Volunteer days

Job summary

Civica in the United Kingdom is seeking a Revenues, Housing Benefits, Assessment & OnDemand Officer to support local authorities with accurate revenue and benefits services. You will assess claims, manage accounts, resolve queries, and ensure all work aligns with legislation and best practice, delivering high-quality customer outcomes.

This varied role covers Revenues, Housing Benefit, Assessments, and OnDemand contracts, where no two days are the same.

Qualifications

• Minimum 3 years’ experience in Revenues and/or Benefits.
• Strong working knowledge of relevant legislation.
• Confident decision-maker (liability, recovery, overpayments, arrangements).
• Excellent communication skills — written & verbal.
• Comfortable handling complex queries and sensitive situations.
• Highly organised, accurate, and deadline-focused.
• Strong IT skills and experience using online processing systems.

Skills

Revenues experience

Benefits experience

Legislation knowledge

Decision-making

Communication skills

IT skills

Organisational skills

Tools

Online processing systems

Job description

Civica in the United Kingdom is seeking a Revenues, Housing Benefits, Assessment & OnDemand Officer to support local authorities with accurate revenue and benefits services. You will assess claims, manage accounts, resolve queries, and ensure all work aligns with legislation and best practice, delivering high-quality customer outcomes.

This varied role covers Revenues, Housing Benefit, Assessments, and OnDemand contracts, where no two days are the same.