Revenues and Benefits Assistant / Officer

North East Combined Authority; Tees Valley; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Middlesbrough Council is seeking a part-time Business Rates Officer (28 hours per week) to join the Revenues and Benefits team in the Resident and Business Support Service. The role focuses on billing, collection and enforcement of Business Rates with strong emphasis on accuracy and customer service.

The successful candidate will bring substantial experience with Business Rates legislation, the ability to interpret complex rules, and skills in delivering clear guidance to colleagues while

Qualifications

• Experience in Business Rates, Revenues or a Local Government environment.
• Strong knowledge of Business Rates legislation, including billing, recovery, enforcement, reliefs and exemptions.
• Ability to interpret and apply legislation, policies and procedures, and manage complex cases independently.
• Excellent analytical, problem-solving and decision-making skills.
• Strong communication and stakeholder management abilities, with confidence to guide colleagues using IT systems.

Responsibilities

• Manage business rate accounts, billing and recovery activities.
• Provide high-quality customer service and guidance to businesses and residents.
• Interpret legislation and apply policies to ensure compliance and accurate case work.

Skills

Business Rates

Local Government

Customer Service

Analytical

IT Systems

Stakeholder Management

Job description

Please note that this is 28 hours per week.

Are you looking for an opportunity to develop or further your career in Business Rates within a fast-paced Local Authority Revenue Service?

We are seeking a suitably qualified Business Rates Officer (Revenues and Benefits) to join our Resident and Business Support Service. This is an exciting opportunity to join a dynamic service that plays a vital role in the billing, collection and enforcement of Business Rates.

The successful candidate will have significant experience of Business Rates legislation, working with business to ensure that business rate accounts are administered accurately, whilst delivering excellent customer service.

This position is offered at Grade G and is therefore intended for suitably qualified and experienced candidates with a strong background in Business Rates administration and recovery.

You’ll bring:

• Experience in Business Rates, Revenues or a Local Government environment, including the administration and recovery of Business Rates.
• Strong knowledge of Business Rates legislation, including billing, recovery, enforcement, reliefs, exemptions and complex casework.
• The ability to accurately interpret and apply legislation, policies and procedures, managing complex cases independently where required.
• Excellent analytical, problem-solving and decision-making skills.
• Strong customer service, communication and stakeholder management abilities, with the confidence to provide guidance and support to colleagues.
• Confidence using IT systems, maintaining accurate records and producing quality outputs.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines and deliver performance targets.
• A proactive approach to continuous improvement, service development, efficiency and digital transformation, with a proven track record of delivering positive outcomes.

Ready to Make a Difference?

This is an excellent opportunity to build or further your career within an ever-changing revenue environment. The role is interchangeable within Resident and Business Support and offers excellent opportunities for learning, development and progression.

If this is you, this may be the opportunity you are looking for!

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).