On-Site Revenues Assistant: Council Tax & Payments

Civic Recruitment Limited; Shotton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

1 Month Contract

Fully On‑Site

Location: Deeside, Flintshire

Bi-weekly Pay

Local Authority Revenues experience

Job summary

Civic Recruitment Limited is seeking a diligent Revenues Assistant to temporarily join Flintshire County Council's Revenues Service. The role focuses on Council Tax and Business Rates administration, system support, and frontline customer service on-site in Deeside.

The position blends administration, finance, and data tasks, with responsibilities ranging from direct debits processing to reporting and system upgrades. This is a 1‑month on‑site contract.

Qualifications

• Experience in a busy office or administrative setting.
• Proficient IT skills and experience with computerized systems.
• Strong understanding of Data Protection and confidentiality requirements.
• Experience with databases and Microsoft Office applications.
• Experience handling customer inquiries via phone, email, or written communication.
• Keen attention to detail and accuracy.

Responsibilities

• Process Council Tax and Business Rates transactions accurately and efficiently.
• Set up, modify, cancel, and manage Direct Debit instructions per BACS standards.
• Handle unpaid Direct Debits and resolve payment issues promptly.
• Monitor and allocate payments to correct accounting periods.
• Prepare amendments to Council Tax and Business Rates accounts.
• Convert incoming mail into electronic records using the document management system.
• Maintain confidentiality and adherence to Data Protection laws.
• Respond to customer inquiries via phone, email, and written communication.
• Provide guidance on routine Council Tax and Business Rates issues.
• Create, maintain, and update documentation and procedures for the Revenues system.
• Collaborate with software vendors and internal teams to resolve system issues.
• Log and track system faults and software updates.
• Generate ad-hoc and scheduled management reports.
• Analyze data using reporting tools and spreadsheets.

Skills

Proficient IT skills

Data protection

Microsoft Office

Customer inquiries handling

Attention to detail

Organizational skills

Problem-solving

Independent / collaborative work

Revenues & Benefits environment

Education

GCSE English/Welsh and Mathematics

NVQ Level 2 in Business Administration or equivalent

Tools

Document management system

Reporting tools

Job description

Civic Recruitment Limited is seeking a diligent Revenues Assistant to temporarily join Flintshire County Council's Revenues Service. The role focuses on Council Tax and Business Rates administration, system support, and frontline customer service on-site in Deeside.

The position blends administration, finance, and data tasks, with responsibilities ranging from direct debits processing to reporting and system upgrades. This is a 1‑month on‑site contract.