Revenues and Benefits Customer Service Officer

Morgan Hunt UK Limited; Leicester; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Revenues and Benefits Customer Service Officer to support their Public Sector client during a busy period. This role offers the flexibility of full-time home working, making it an excellent opportunity for those looking to balance work and personal life. The ideal candidate will have proficiency in the IWorld/Northgate system and a strong background in customer service, particularly in handling Council Tax and Housing Benefit queries. Join a team that values your expertise and helps you make a difference in the community while enjoying the comfort of working from home.

Qualifications

• Proficient in using Revenues and Benefits processing systems.
• Strong customer service skills to assist with queries.

Responsibilities

• Assist customers with Council Tax queries and payments.
• Handle customer accounts and liaise with internal departments.

Skills

IWorld/Northgate (NEC) Revenues and Benefits processing System

Customer Service

Billing and Collection

Council Tax Payments

Housing Benefit

Benefits legislation

Job description

Are you a Revenues and Benefits Customer Service Officer looking for work in the East Midlands or remotely from home?

Morgan Hunt's Public Sector and Government client based in the East Midlands is looking to recruit a Revenues and Benefits Customer Service Officer to provide support throughout a busy period.

This assignment has been deemed inside of IR35 and will offer full time home working.

Ideally, the successful candidate will have the ability to:

1. Proficiently use the IWorld/Northgate (NEC) Revenues and Benefits processing System
2. Assist customers with queries relating to the Billing, Collection and Recovery of Council Tax
3. Open, close and amend customer accounts
4. Take Council Tax Payments and set up direct debits
5. Advise on discounts and exemptions
6. Handle moves in and out of properties
7. Assist customers with queries relating to Housing Benefit and Council Tax Support/Reduction
8. Advise claimants on Benefits entitlements and legislation changes
9. Request documents from claimants which are required for Benefits Assessments
10. Liaise with internal departments and external organisations
11. Handle all forms of correspondence

If you're looking to work from home for a Public Sector and Government client based in the East Midlands, and feel you meet the essential criteria outlined above to be a Revenues and Benefits Customer Service Officer, please contact the team with an up to date CV.