Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover (12 months)

Wyndham Hotels and Resorts, Inc.; London; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Account Manager for their Global Sales team in EMEA. This pivotal role involves driving revenue through strategic account management and fostering relationships with corporate clients and travel intermediaries. The ideal candidate will leverage their sales expertise to enhance market share and deliver exceptional results. With a focus on collaboration and leadership development, this position offers a unique opportunity to impact the hospitality sector significantly. Join a company committed to inclusivity and professional growth, where your contributions will help shape the future of travel for all.

Benefits

Growth opportunities

Competitive salary

Health and wellness programs

Diversity and inclusion culture

Qualifications

• Proven experience in hotel sales and corporate account management.
• Strong negotiation and relationship-building skills are essential.

Responsibilities

• Develop and manage key corporate accounts to drive revenue.
• Collaborate with internal teams and franchise partners for success.

Skills

Corporate Account Management

Sales Strategy Development

Relationship Building

Negotiation Skills

Fluency in English

CRM Systems

Lead Generation

Education

College/University Degree

Experience in Hospitality

Tools

Cvent Lanyon Transient

Microsoft Office

Job description

Location:

London, GB, W6 8DA

Property Name: WHG United Kingdom

Job Summary

The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover proactively drives revenue and room night contribution into our Wyndham Hotels & Resorts (WHR) franchised and managed hotels across all brands, around the world. They are responsible for fully developing and managing a portfolio of key accounts headquartered throughout the EMEA region.

They are responsible for delivering RFP acceptances from their corporate clients into WHR properties, either directly or through their nominated business travel intermediary. This position requires a consultative sales approach acting in partnership with both the corporate client and their travel intermediary, to form a strong ‘tripartite’ relationship, thereby delivering revenue opportunity and market share for our hotels, franchise partners and WHR. Measurement will ultimately be based on consumed revenues however room night production along with RFP acceptances and other appropriate metrics will be used to agree targets. The position reports to the Director TMC & Corporate, Global Sales EMEA.

Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.

Responsibilities

Corporate Account Development:

• Through new business development and professional account management, build robust relationships with Global Travel buyers and ‘booking departments/ decision makers’ from key corporations. This will be done with a focus on accounts to deliver increased RFP acceptances, tracked revenues and market share annually, via CVENT Transient and their nominated TMC/ GDS into WHR hotels.

Business Travel Account Development:

• Develop strategic partnerships with the Account Directors/ Managers from their clients’ nominated TMC/ Consortia, to drive demand, market share and revenues into the WHR portfolio.

Franchisee Relations:

• Work diligently with our franchise and management partners to gain a greater understanding of their needs and product offering, whilst educating them in their need to engage with Global Sales and particularly the RFP process.

Internal Relations & Systems:

• Collaborate with colleagues from all Wyndham Hotels & Resorts units to ensure the continued success of the company.
• Identify and nurture key constituents that can assist in the achievement of their goals.
• Support colleagues from all parts of the business that require their assistance.
• Effectively utilise the business tools and systems available to achieve agreed goals and targets.

Industry Participation:

• Represent WHR at appropriate industry events such as Conferences and Trade Shows.
• Become an active member of appropriate industry associations and institutions.

Leadership Development:

• Take responsibility for personal and professional development in preparation for “next level” responsibilities.

Complexity

The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will drive significant revenue opportunities into the WHR portfolio of brands and hotels. They will negotiate directly with all key clients for the best potential agreement, prior to offering this to the hotels for their consideration and participation. They will be solely accountable for the management of globally recognised accounts with the ability to buy across our brand range and across borders into our developing global network. The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will work remotely, with minimal supervision and will take responsibility for new and existing accounts, being accountable for taking independent business decisions that will assist them in the achievement of their goals without line manager approval/ referral. They will also assist overseas colleagues with the development of their accounts throughout the region.

The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will be solely responsible for a portfolio of named accounts throughout the territory. Each account has a potential WHR market share revenue value in excess of $50,000, whether present or future. They will have an annual individual revenue goal agreed with their line manager and participate in the WHR GSO Individual Sales Incentive Plan. Although this position does not manage a cost centre, the Manager will be accountable for managing their expenses and consumables accordingly within pre-determined annual budgets. All Managers must review the cost of sale and ROI for all business trips; marketing opportunities and overall spend in their region. The Manager is responsible for submitting a Travel & Entertainment Expense Report monthly.

Experience/ Certificates/ Education

• College/ University Degree or equivalent experience, ideally within a hospitality or commercial discipline.
• Significant experience in hotel sales (property, national or global sales) either in a multiple property, cluster or corporate office environment.
• Corporate Account Management experience is required.
• Significant experience in managing RFP for multiple hotels, with good knowledge of Cvent Lanyon Transient and other RFP platforms.
• Previous experience of working with lead generation and CRM systems is essential.
• Experience in navigating hotel-specific operating and reservation systems is an advantage.
• Highest level of competency in the use of Microsoft Office programmes is required.
• Fluency in written and spoken English is essential, with an additional European language an advantage.
• Full local driving license is preferred.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.