Business Rates Assistant

Warrington Borough Council; Warrington; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days annual holiday

Benefits package

Health & Wellbeing Programme

Job summary

Warrington Borough Council is seeking a motivated Business Rates Assistant to join the Local Taxation Team. You will help administer, bill, collect and recover Business Rates to ensure vital income supports local services in Warrington.

In a friendly team, you will work with businesses, the public, council colleagues and external bodies to provide a high-quality service. The role involves updating accounts, liaising with agencies and handling customer inquiries while upholding data protection

Qualifications

• Experience in an administrative, financial, revenues, taxation or customer service environment.
• Excellent communication and customer service skills.
• Able to analyse information, resolve problems and handle detailed records.
• Confident using computerised systems and Microsoft Office applications.
• Able to prioritise workloads and meet deadlines in a busy environment.
• Committed to delivering a high-quality service and positive outcomes for customers.

Responsibilities

• Maintain and update Business Rates accounts, including changes in occupation, liability and rateable value.
• Assess and process reliefs, exemptions and reductions and processing payments/refunds.
• Support collection and recovery activities, including payment arrangements.
• Liaise with the Valuation Office Agency and external organisations.
• Respond to customer enquiries by telephone, email, correspondence and face-to-face.
• Maintain accurate records and ensure data protection compliance.
• Contribute to service improvement and teamwork.

Skills

Administrative experience

Customer service

Data analysis

MS Office

Attention to detail

Time management

Tools

Microsoft Office

Computerised systems

Job description

We are looking for a motivated and customer-focused Business Rates Assistant to join our Local Taxation Team.

This is an exciting opportunity to play a key role in the administration, billing, collection and recovery of Business Rates, helping to ensure that vital income is collected efficiently to support local services across Warrington.

As part of a friendly and supportive team, you will work with businesses, members of the public, council colleagues, the Valuation Office Agency, rating agents and other external organisations to provide a high-quality Business Rates service.

The role

The role includes:

Maintaining and updating Business Rates accounts, which includes but is not limited to processing changes in occupation, liability and rateable value, assessing and processing reliefs, exemptions and reductions and processing payments and refunds. Supporting collection and recovery activities, including payment arrangements.

Liaising with the Valuation Office Agency and other external organisations.

Responding to customer enquiries by telephone, email, correspondence and face-to-face.

Maintaining accurate records and ensuring compliance with data protection and information governance requirements.

Contributing to service improvement initiatives and supporting colleagues through knowledge sharing and teamwork.

What's needed?

We are looking for someone who has experience working in an administrative, financial, revenues, taxation or customer service environment.

• Has excellent communication and customer service skills.
• Can analyse information, resolve problems and work accurately with detailed records.
• Is confident using computerised systems and Microsoft Office applications.
• Can prioritise workloads and meet deadlines in a busy environment.
• Is committed to delivering a high-quality service and achieving positive outcomes for customers.
• Shares our commitment to equality, diversity, inclusion and excellent customer care.
• Experience within a Local Authority Revenues Service or knowledge of Business Rates administration would be advantageous but is not essential.

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Further Information

For an informal discussion about the role, please contact: Jayne Whitfield Local Taxation Team Leader on 01925 442570 or email Jayne Whitfield .

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer