Revenues and Benefit Assistant

Wakefield Council; Wakefield; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

LGPS pension

Employee Assistance Programme

Cycle to work scheme

Discounted leisure facilities

Job summary

Wakefield Council is seeking a Revenues and Benefits Assistant to support residents with Council Tax, Business Rates and benefits administration. You will handle inquiries by phone, email and letter, check and record information, and help maintain accurate records as part of a friendly team.

This role offers hybrid working, a competitive salary and opportunities for training and wellbeing support through the council. GCSEs in Maths and English (or equivalent) are required.

Qualifications

• GCSE passes at grade 4 or above in Maths and English or equivalent.
• Able to manage workload effectively and stay organised.
• Accurate and confident working with information and data.
• Good communicator who can explain things clearly.

Responsibilities

• Support processing of Council Tax, Business Rates and benefit-related work.
• Assist customers by telephone, email and correspondence.
• Check and record information accurately.
• Update records and maintain confidential information.
• Work as part of a team to deliver high-quality service to residents and businesses in Wakefield.

Skills

Customer service

Data accuracy

Communication

Team player

Organised

Education

GCSE in Maths & English

Job description

We're looking for a Revenues and Benefits Assistant to join our friendly and supportive team. You will play a key role in helping local residents access vital financial support, while also supporting the collection of Council Tax and Business Rates that fund important local services across the district. Key Responsibilities: You'll provide administrative support across our Revenues and Benefits Service, including:

• Supporting the processing of Council Tax, Business Rates and benefit-related work
• Assisting customers by telephone, email and correspondence
• Checking and recording information accurately
• Updating records and maintaining confidential information
• Working as part of a team to deliver a high-quality service to residents and businesses across Wakefield
  Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team., Customer-focused, caring and friendly
• Organised and able to manage your workload effectively
• Accurate and confident working with information and data
• A good communicator who can explain things clearly
• A team player who is also comfortable working independently
• Calm, professional and reliable, even when things get busy, GCSE passes at grade 4 or above in Maths and English or equivalent and please see job specification
  Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

DBS (Disclosure & Barring Service) The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information.

Probation In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Fluency Duty To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more