Client Support Officer

Wakefield Council; Wakefield; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Training programs

Wellbeing support

LGPS pension

Discounted transport

Employee assistance

Job summary

Wakefield Council is seeking a dedicated Client Support Officer to join the STEP UP programme. You will support residents, employed, unemployed or economically inactive, using a person-centred approach to help them overcome barriers and progress at a pace that suits them.

This role offers generous training, hybrid working, and a commitment to wellbeing, with opportunities to influence local employment outcomes and to develop through a clear, progression-focused career pathway.

Qualifications

• Experience in employment support or related field.
• Ability to tailor support to individuals’ needs.
• Commitment to safeguarding and welfare of clients.

Responsibilities

• Support residents using a person-centred approach to overcome barriers to employment.
• Help individuals progress at a pace that works for them with no prescribed journey.
• Work with diverse groups and promote equal opportunities in employment support.

Skills

Empathy

Communication

Initiative

Casework

Job description

About the Role

STEP UP is Wakefield Council's flagship employment support programme, helping local residents move towards and into good work. We are proud of the outstanding results our team achieves and are excited to welcome new talent to join us. As a Client Support Officer, you will support a diverse range of residents, whether employed, unemployed, or economically inactive, and from all social, economic, and ethnic backgrounds.

What will be expected from me?

Using a person-centred approach, you will help individuals overcome barriers to employment and progress at a pace that works for them. Unlike many programmes, there are no time limits on support and no prescribed journey, giving you the freedom to tailor your approach to each person’s needs. This role requires initiative, creativity, and a genuine commitment to helping people achieve their goals.

We are looking for people with a positive, can-do attitude, a passion for supporting others, and an understanding of the transformative impact that good work can have on people’s lives. While we welcome applications from experienced employment advisers, we are equally keen to hear from those with relevant lived experience and a desire to improve employment support for others.

Compliance and Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility. DBS (Disclosure & Barring Service) The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information. Probation In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period. Fluency Duty To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

Why Wakefield

To find out more about the benefits of working at Wakefield Council, please visit our website.

Please note: The closing date for this vacancy may be brought forward if sufficient applications are received.

What can I expect?

This post is career graded, providing a clear pathway for progression based on competence and development rather than competition.

Benefits

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more