Revenue Support Officer

Videalert; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Revenue Support Officer, where you'll ensure the maintenance of Pay & Display machines while enjoying flexible shifts and comprehensive training. This entry-level role offers a dynamic outdoor work environment and various staff benefits.

Benefits

Flexible shift patterns

First-class training and development

Competitive annual leave

Staff discounts

Enhanced maternity and paternity packages

Pension scheme

Full uniform provided

Qualifications

• Enjoy working outdoors.
• Ability to work shifts.
• Ability to use initiative.

Responsibilities

• Ensure Pay & Display machines are maintained as per schedule.
• Respond to first-line maintenance calls.
• Report faulty machines according to protocol.

Skills

Communication

Self-motivated

Customer-focused

Independence

Job description

Videalert Greater London, England, United Kingdom

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Videalert Greater London, England, United Kingdom

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Join to apply for the Revenue Support Officer role at Videalert

Here at NSL, part of Marston Holdings Ltd., we are more than just the “parking people”; we provide outsourced business services to the public and private sectors, including parking and street management solutions that help create great places to work and live. We are often seen as the friendly faces in local neighborhoods and high streets, keeping streets safe and accessible.

What You'll Be Doing

• Ensuring all Pay & Display machines are checked and maintained as per the schedule
• Responding promptly to first-line maintenance calls from the public
• Fixing faults at first-line maintenance level
• Reporting faulty machines according to protocol
• Escalating issues to the second-line maintenance team if unable to fix
• Replacing batteries on Pay & Display machines when necessary
• Handling suspension labels as per daily schedule
• Completing daily maintenance tasks on an online spreadsheet
• Reporting machines with failed cash collection regularly

If you enjoy outdoor work and have strong communication skills, we would love to hear from you.

What’s in it for you?

• Flexible shift patterns and overtime opportunities
• First-class training and development
• Competitive annual leave
• Staff benefits including discounts on shopping, travel, social activities, and health & wellbeing
• Enhanced maternity and paternity packages (subject to eligibility)
• Pension scheme
• Full uniform provided

What do you need to be a Revenue Support Officer?

• Excellent communication skills
• Self-motivated and proactive
• Customer-focused attitude
• Enjoy working outdoors
• Ability to work shifts
• Ability to work independently and use initiative

To discuss your suitability for this role or to apply online, contact our recruitment team. We are an equal opportunity employer, considering all qualified applicants regardless of gender, ethnicity, age, disability, or other protected characteristics. We value merit and passion for creating better outcomes and are committed to an inclusive environment.

Note: New starters will require Disclosure Scotland clearance. Please keep us updated on any change in personal circumstances.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development