Revenue Security Officers

Carlisle Support Services; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Health plans

Wagestream access

Employee assistance

Job summary

Carlisle Support Services are recruiting Revenue Security Officers to safeguard trains and station environments for Arriva Rail London. The role includes early starts, late finishes, high visibility patrolling, revenue blocks, and on-train checks.

You will report incidents promptly and act as an ARL ambassador, delivering customer care to passengers. Applicants should have an SIA DS Licence, a 5-year checkable work history, and be able to meet Railway Safety Accreditation Scheme requirements.

Qualifications

• SIA DS Licence required.
• 5 years checkable work history.
• Ability to meet Railway Safety Accreditation Scheme requirements.
• People and communication skills for client and public interaction.
• Reliability, flexibility and professional appearance.

Responsibilities

• Provide high visibility reassurance patrols on ARL network and at stations.
• Carry out revenue blocks and on-train ticket checks.
• Report incidents with accurate logs and liaise with emergency services as needed.
• Provide customer care and information to passengers and ARL staff.
• Maintain access to ARL premises and ensure security of premises and equipment.

Skills

SIA DS Licence

5 years checkable history

Railway safety accreditation

Customer service

Teamwork & communication

Job description

Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. This role involves early starts and late finishes and the hours/shift pattern will be discussed at interview.

You will provide a high visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents appropriately and to the appropriate people as soon as possible.

You will act as an ambassador for ARL, providing customer care support to passengers.

You will provide a high-profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations.

You will carry out on train ticket checks and support with British Transport Police initiatives.

Duties may include but are not limited to:

Security

• To provide security of train, premises, personnel and equipment at all times.
• To provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures.
• To provide high visibility reassurance at Revenue blocks, crowd control and emergency situations.
• To maintain official access to ARL premises and identify incidents or ticketless travel.

Key tasks

• To perform high visibility reassurance patrols on the ARL network, providing accurate and polite information to members of the public.
• To complete paperwork in accordance with contractual obligations and Department for Transport requirements.
• To provide assistance to ARL staff with security incidents, evacuations, breakdowns or accidents.
• Liaise with the emergency services and record accurate log, incident, collar and crime numbers.

Revenue

• Revenue checks is a key element of your duties and should be conducted on trains, when travelling to stations and at static locations.
• Assist ARL employees in revenue disputes and carry out duties on the network as stated within the relevant bye-laws.

Information & Communication

• To provide accurate and articulate information to the public, ARL employees and other service stakeholders, accurately input relevant data concerning crime statistics in the appropriate log books and follow up where necessary within agreed timescales.
• To facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers.

Health & Safety

• To follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all times
• Be well versed with station layout and location of emergency equipment, platform emergency train stops, passenger alarms and emergency exits
• Provide timely calls for appropriate assistance when necessary i.e. Ambulance, Police, Fire Services and Control

SIA DS Licence.

5 years checkable work history.

Ability to meet Railway Safety Accreditation Scheme requirements.

Ideally some experience working within a network rail environment and as part of a team.

People and communication skills, ability to establish and maintain relationships with the client and customer.

Reliability and flexibility, smart in appearance and professional at all times.

Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.

About Arriva Rail London

Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries., Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, ExCel London, Southbank Centre, Ascot Racecourse, Royal Hospital Chelsea and many more.

Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Benefits & Compensation

• A competitive hourly pay rate (paid monthly).
• Access to Company Pension Scheme after qualifying period.
• Health and Wellbeing Plans.
• Wagestream - financial flexibility and instant access to earned and authorised wages.
• Fizz Benefits - discounts, rewards, and benefits, helping you save money every day.
• Employee Assistance Program.