Revenue Security Officer

Carlisle Support Services; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Company pension

Health and wellbeing plans

Wagestream

Fizz Benefits

Employee Assistance Program

Refer a Friend Scheme

SIA top up training

Full induction and career development

Job summary

Carlisle Support Services is recruiting Revenue Security Officers to protect trains and station environments for Arriva Rail London. You will patrol trains and stations, assist passengers, report incidents and maintain high visibility.

The role requires an SIA DS Licence, a minimum of five years’ checkable work history, and the ability to meet Railway Safety Accreditation requirements. Full induction and ongoing training are provided.

Qualifications

• SIA DS Licence required.
• 5 years checkable work history required.
• Ability to meet Railway Safety Accreditation Scheme requirements.
• Experience in a network rail environment is desirable.
• Strong communication and reliability essential.

Responsibilities

• Provide high visibility security on trains and at stations.
• Carry out revenue protection duties and ticket checks.
• Report incidents accurately and maintain logs per procedures.
• Liaise with emergency services and rail partners as needed.
• Deliver customer care and information to passengers and staff.
• Support ARL staff during incidents, evacuations, and disruptions.

Skills

SIA DS Licence

Security experience

Rail network experience

Communication skills

Reliability

Teamwork

Job description

Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2billion passenger journeys across 13European countries.

The Benefits:

• A competitive hourly pay rate (paid monthly).
• Access to Company Pension Scheme after qualifying period.
• Health and Wellbeing Plans.
• Wagestream - financial flexibility and instant access to earned and authorised wages.
• Fizz Benefits – discounts, rewards, and benefits, helping you save money every day.
• Employee Assistance Program.
• Refer a Friend Scheme.
• Funded SIA top up training.
• Full induction, ongoing training and career development.

Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. This role involves early starts and late finishes and the hours/shift pattern will be discussed at interview.

You will provide a high visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents appropriately and to the appropriate people as soon as possible

You will act as an ambassador for ARL, providing customer care support to passengers.

You will provide a high-profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations.

You will carry out on train ticket checks and support with British Transport Police initiatives.

Duties may include but are not limited to:

Security

To provide security of train, premises, personnel and equipment at all times.

To provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures.

To provide high visibility reassurance at Revenue blocks, crowd control and emergency situations.

To maintain official access to ARL premises and identify incidents or ticketless travel.

Key tasks

To perform high visibility reassurance patrols on the ARL network, providing accurate and polite information to members of the public.

To complete paperwork in accordance with contractual obligations and Department for Transport requirements.

To provide assistance to ARL staff with security incidents, evacuations, breakdowns or accidents.

Liaise with the emergency services and record accurate log, incident, collar and crime numbers.

Revenue

Revenue checks is a key element of your duties and should be conducted on trains, when travelling to stations and at static locations.

Assist ARL employees in revenue disputes and carry out duties on the network as stated within the relevant bye-laws.

Information & Communication

To provide accurate and articulate information to the public, ARL employees and other service stakeholders, accurately input relevant data concerning crime statistics in the appropriate log books and follow up where necessary within agreed timescales.

To facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers.

Health & Safety

To follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all times

Be well versed with station layout and location of emergency equipment, platform emergency train stops, passenger alarms and emergency exits

Provide timely calls for appropriate assistance when necessary i.e. Ambulance, Police, Fire Services and Control,

You will need:

SIA DS Licence.

5 years checkable work history.

Ability to meet Railway Safety Accreditation Scheme requirements.

Ideally some experience working within a network rail environment and as part of a team.

People and communication skills, ability to establish and maintain relationships with the client and customer.

Reliability and flexibility, smart in appearance and professional at all times.

Full site induction and training will be provided to successful applicants.

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, ExCel London, Southbank Centre, Ascot Racecourse, Royal Hospital Chelsea and many more.

Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity and Inclusion

At Carlisle, we are committed to Equality, Diversity and Inclusion in all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.