Revenue Retention Supervisor

British Engineering Services - Electrical; Preston; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Annual raise

Holiday entitlement

Christmas Eve day

Wellbeing support

Job summary

British Engineering Services Group, Preston-based, seeks a Revenue Retention Supervisor to protect and grow revenue from existing customers. You will oversee renewals, reconnect dormant accounts and drive opportunities across sites and services.

This role focuses on identifying additional services, reviewing pipeline metrics and coaching the sales team to maximize commercial outcomes. On-site position with a competitive package and bonus potential.

Qualifications

• Experience supervising, coaching or supporting the development of colleagues.
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts.
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes.
• Confidence using CRM systems and maintaining accurate customer and opportunity records.

Responsibilities

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned.
• Make sure upcoming renewals are identified early and progressed within the right timescales.
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities.
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage.
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities.
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness.
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable.
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities.

Skills

Supervising

Sales & customer eng.

CRM usage

Pipeline management

Coaching & mentoring

Tools

CRM software

Job description

Who We Are In a Nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe. We achieve this by bringing together a team of the very best and most talented people.

PRESTON, OFFICE BASED

£35,000 - £40,000 PLUS BONUS

Who We Are In a Nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe. We achieve this by bringing together a team of the very best and most talented people.

With safety at the heart of everything we do, our Electrical division is focused on delivering the very highest standards of electrical safety. Our expert teams carry out hundreds of essential Electrical Installation Condition Reports (EICRs) and other critical inspections every day, helping customers stay compliant and protected. Alongside this, we are a leading specialist in Electric Vehicle (EV) charging solutions, managing everything from end-to-end installation through to ongoing routine safety inspections.

What will you be doing?

As our Revenue Retention Supervisor, you will supervise the day-to-day activity that protects and grows revenue from our existing customer base. You will help the team turn renewals, previously lost business and customer insight into strong, well-managed commercial opportunities.

You will:

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned
• Make sure upcoming renewals are identified early and progressed within the right timescales
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities

As part of our team, you will get:

• A starting salary of £35,000 depending on experience plus bonus
• Company Pension Scheme
• Annual salary review
• 20 days annual leave, increasing each year up to 25 days plus 8 bank holidays
• An extra day’s holiday to take on Christmas Eve each year
• Access to our holiday buy scheme
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

To join our team, you will need:

• Experience supervising, coaching or supporting the development of colleagues
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes
• Confidence using CRM systems and maintaining accurate customer and opportunity records
• Strong organisational skills, with the ability to manage competing priorities and maintain clear accountability
• A proactive and commercially focused approach, with the confidence to question and improve existing ways of working
• The ability to use customer and performance data to set priorities and support commercial decisions
• The ability to build effective working relationships across Sales, Data, Marketing and Operations

We want you to be you!

Diversity, equality and inclusion are fundamental to who we are.

Our team is made up of incredibly skilled and talented people, and that’s what matters most to us. At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.

We’re also proud to support the military community through our commitment to the Armed Forces Covenant.

Please note that successful candidates will need to complete the relevant background checks as part of the recruitment process.

British Engineering Services Group, where our people and our customers matter most.