Revenue Retention Lead - Growth & Renewals

British Engineering Services Group; Preston; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company Pension Scheme

Annual salary review

20 days annual leave

EV salary sacrifice scheme

Employee benefits portal

Job summary

British Engineering Services Group in Preston is recruiting a Revenue Retention Supervisor to safeguard and grow revenue from the existing customer base. You will coordinate daily activity, prioritise renewals, reconnect with dormant customers and identify new opportunities to expand services.

The role is office-based with a starting salary of £35,000–£40,000 plus bonus, pension, annual salary review, and generous leave. EV salary sacrifice and employee benefits are provided.

Qualifications

• Experience supervising, coaching or supporting the development of colleagues.
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts.
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes.
• Confidence using CRM systems and maintaining accurate customer and opportunity records.
• Strong organisational skills, with the ability to manage competing priorities and maintain clear accountability.
• Proactive and commercially focused approach, with the confidence to question and improve existing ways of working.
• Ability to use customer and performance data to set priorities and support commercial decisions.

Responsibilities

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned.
• Make sure upcoming renewals are identified early and progressed within the right timescales.
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities.
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage.
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities.
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness.
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable.
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities.

Skills

Supervision

Sales pipeline management

CRM systems

Customer engagement

Tools

CRM software

Job description

British Engineering Services Group in Preston is recruiting a Revenue Retention Supervisor to safeguard and grow revenue from the existing customer base. You will coordinate daily activity, prioritise renewals, reconnect with dormant customers and identify new opportunities to expand services.

The role is office-based with a starting salary of £35,000–£40,000 plus bonus, pension, annual salary review, and generous leave. EV salary sacrifice and employee benefits are provided.