Revenue Retention Supervisor

British Engineering Services Group; Preston; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company Pension Scheme

Annual salary review

20 days annual leave

EV salary sacrifice scheme

Employee benefits portal

Job summary

British Engineering Services Group in Preston is recruiting a Revenue Retention Supervisor to safeguard and grow revenue from the existing customer base. You will coordinate daily activity, prioritise renewals, reconnect with dormant customers and identify new opportunities to expand services.

The role is office-based with a starting salary of £35,000–£40,000 plus bonus, pension, annual salary review, and generous leave. EV salary sacrifice and employee benefits are provided.

Qualifications

• Experience supervising, coaching or supporting the development of colleagues.
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts.
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes.
• Confidence using CRM systems and maintaining accurate customer and opportunity records.
• Strong organisational skills, with the ability to manage competing priorities and maintain clear accountability.
• Proactive and commercially focused approach, with the confidence to question and improve existing ways of working.
• Ability to use customer and performance data to set priorities and support commercial decisions.

Responsibilities

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned.
• Make sure upcoming renewals are identified early and progressed within the right timescales.
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities.
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage.
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities.
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness.
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable.
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities.

Skills

Supervision

Sales pipeline management

CRM systems

Customer engagement

Tools

CRM software

Job description

PRESTON, OFFICE BASED

£35,000 - £40,000PLUS BONUS

Who we are in a nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe. We achieve this by bringing together a team of the very best and most talented people.

With safety at the heart of everything we do, our Electrical division is focused on delivering the very highest standards of electrical safety. Our expert teams carry out hundreds of essential Electrical Installation Condition Reports (EICRs) and other critical inspections every day, helping customers stay compliant and protected. Alongside this, we are a leading specialist in Electric Vehicle (EV) charging solutions, managing everything from end-to-end installation through to ongoing routine safety inspections.

What will you be doing?

As our Revenue Retention Supervisor, you will supervise the day-to-day activity that protects and grows revenue from our existing customer base. You will help the team turn renewals, previously lost business and customer insight into strong, well-managed commercial opportunities.

You will:

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned
• Make sure upcoming renewals are identified early and progressed within the right timescales
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities

As part of our team, you will get:

• A starting salary of £35,000 depending on experience plus bonus
• Company Pension Scheme
• Annual salary review
• 20 days annual leave, increasing each year up to 25 days plus 8 bank holidays
• An extra day’s holiday to take on Christmas Eve each year
• Access to our holiday buy scheme
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

To join our team, you will need:

• Experience supervising, coaching or supporting the development of colleagues
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes
• Confidence using CRM systems and maintaining accurate customer and opportunity records
• Strong organisational skills, with the ability to manage competing priorities and maintain clear accountability
• A proactive and commercially focused approach, with the confidence to question and improve existing ways of working
• The ability to use customer and performance data to set priorities and support commercial decisionsThe ability to build effective working relationships across Sales, Data, Marketing and Operations

We want you to be you!

Diversity, equality and inclusion are fundamental to who we are.

Our team is made up of incredibly skilled and talented people, and that’s what matters most to us. At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.

We’re also proud to support the military community through our commitment to the Armed Forces Covenant.

Go for it!

Research shows that some people only apply if they meet every single requirement. If you don’t tick every box but feel you could make a real impact in this role, please apply. You might be exactly who we’re looking for.

As an internal applicant, this is a great opportunity to build on your knowledge of British Engineering Services Group, develop your leadership experience and make a direct contribution to the continued growth of our Electrical division.

Please note that successful candidates will need to complete the relevant background checks as part of the recruitment process.

British Engineering Services Group, where our people and our customers matter most.