Revenue Growth & Retention Lead

British Engineering Services - Electrical; Preston; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Annual raise

Holiday entitlement

Christmas Eve day

Wellbeing support

Job summary

British Engineering Services Group, Preston-based, seeks a Revenue Retention Supervisor to protect and grow revenue from existing customers. You will oversee renewals, reconnect dormant accounts and drive opportunities across sites and services.

This role focuses on identifying additional services, reviewing pipeline metrics and coaching the sales team to maximize commercial outcomes. On-site position with a competitive package and bonus potential.

Qualifications

• Experience supervising, coaching or supporting the development of colleagues.
• Strong sales and customer engagement skills, with the ability to identify opportunities within existing customer accounts.
• Experience managing a sales pipeline and reviewing progress, forecasts and expected outcomes.
• Confidence using CRM systems and maintaining accurate customer and opportunity records.

Responsibilities

• Coordinate the team’s daily activity, ensuring work is prioritised, balanced and clearly owned.
• Make sure upcoming renewals are identified early and progressed within the right timescales.
• Help the team reconnect with dormant customers and revisit previously rejected, expired or lost opportunities.
• Identify opportunities to provide existing customers with additional services, sites, assets or areas of coverage.
• Review pipelines, quotations, conversion rates, pricing and margins to keep activity focused on the strongest opportunities.
• Coach and support colleagues, helping each team member build confidence, capability and commercial awareness.
• Maintain accurate CRM records so that customer activity, opportunity values, forecasts and outcomes are clear and reliable.
• Work closely with Sales, Data, Marketing and Operations to turn customer insight and targeted campaigns into opportunities.

Skills

Supervising

Sales & customer eng.

CRM usage

Pipeline management

Coaching & mentoring

Tools

CRM software

Job description

British Engineering Services Group, Preston-based, seeks a Revenue Retention Supervisor to protect and grow revenue from existing customers. You will oversee renewals, reconnect dormant accounts and drive opportunities across sites and services.

This role focuses on identifying additional services, reviewing pipeline metrics and coaching the sales team to maximize commercial outcomes. On-site position with a competitive package and bonus potential.