Revenue Protection Officer

M Group Energy; Redhill; On-site; GBP 26,000 - 41,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Metering team. This exciting role involves investigating energy theft and ensuring safe installations while providing top-notch customer service. With a supportive environment that prioritizes personal growth, you will have the opportunity to develop your skills and advance your career. The company offers a competitive salary, generous benefits, and the chance to make a significant impact in the energy sector. If you are proactive, solution-oriented, and thrive in challenging situations, this is the perfect opportunity for you.

Benefits

Matched or contributory pension scheme

Online GP, 24/7

Employee assistance program

Retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity leave

Company vehicle and fuel card

Private healthcare

22 days annual leave plus bank holidays

Qualifications

• Valid UK driving license with fewer than 6 points.
• Ability to remain professional in challenging situations.

Responsibilities

• Investigate, detect, and prevent gas and electricity theft.
• Ensure installations are safe and gather evidence for clients.

Skills

Customer Service Skills

Conflict Management

Problem-Solving

Job description

About The Role
M Group
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, client and customer satisfaction in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

M Group Energy
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.
This role is within our Metering team. We are the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.
Our meter readers install, maintain, and manage meters to ensure accurate billing and monitor energy usage patterns.
Interested in joining us?

What will you be doing?

You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll ensure installations are safe and collaborate with suppliers to determine further actions. You’ll gather evidence and inform clients to decide next steps.
You’ll also participate in debt recovery activities, which may include installing SMART meters or de-energising/disconnecting supplies.

If you pride yourself on customer service, professionalism, and integrity, and can stay calm in confrontational situations, this role is for you. Previous experience in conflict management or as a Revenue Protection Officer is beneficial but not essential; a positive, proactive, and solution-oriented mindset is key. If applying on a non-technical or single fuel basis, you’ll be upskilled to become a qualified dual fuel engineer with full training provided.

What you’ll bring

• Valid UK driving license with fewer than 6 points
• Strong customer service skills with the ability to remain professional in challenging situations

What’s in it for you?

We offer a range of benefits to support your work and personal life, including:

• Salary: Non-technical £26,984 per annum; Single fuel - £38,453; Single fuel (3 phase/CT) - £40,492 (all for full-time roles within M25)
• Post-training salary increase to £44,126 for dual fuel roles, plus a £2k attendance and safety bonus
• Matched or contributory pension scheme
• Online GP, 24/7
• Employee assistance program
• Retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give-as-you-earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional benefits include a company vehicle and fuel card, private healthcare, discretionary bonuses, 22 days annual leave plus bank holidays, and referral rewards. Please note that some roles require background checks and drug testing.