Backs Warehouse Revenue Protection Officer

TN United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to ensure customers are accurately reporting their freight. This role involves check weighing and cubing freight, partnering with sales to educate clients, and maintaining equipment for accurate measurements. With competitive pay and opportunities for career progression, this position is ideal for someone looking to make a significant impact in the logistics sector. Join a dynamic team dedicated to compliance and customer satisfaction while enjoying generous benefits, including enhanced maternity and paternity leave, a pension scheme, and life assurance.

Benefits

Competitive Rates of Pay

20 Days Holidays + Bank Holidays

Long Service Recognition

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance Programme

DX Discounts Portal

Career Progression Opportunities

Qualifications

• Experience in logistics or freight management is preferred.
• Strong communication skills to educate customers.

Responsibilities

• Check weighing and cubing suspect freight to ensure correct revenue.
• Partner with sales and management to resolve customer issues.

Skills

Analytical Skills

Attention to Detail

Customer Service

Education

High School Diploma

Degree in Business or Logistics

Tools

Check Weighing Equipment

Scanning Technology

Job description

Role summary:

To ensure that our customers are paying the correct revenue for the products being sent through the DXFreight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations.

Key responsibilities:

1. The role has the exclusive task of check weighing and cubing suspect freight.
2. Research the customer base at defined locations to find out why they are not declaring their goods correctly.
3. Understand charging exemptions and partner with the relevant Depot Sales Manager to resolve where possible.
4. Update products and gain the correct rate financially and correct weight legally.
5. Actively partner with Sales to educate customers about their duty of care to our workers by gaining the correct weights.
6. Partner with GM/OM/Shift Managers to ensure the teams are physically scanning product to gain additional revenue for the business in line with contractual customer agreements.
7. Educate the workforce to actively look for new customers and opportunities to raise revenue.
8. Spot check customers’ freight based on trends of incorrect declaration.
9. Ensure ‘checking’ equipment/technology is maintained and in use.
10. Escalate to Depot Management team any concerns.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!

We look forward to hearing from you!