Revenue Protection Officer

TN United Kingdom; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Revenue Protection Officer, where your skills in communication and conflict resolution will make a real difference. This role offers a unique opportunity to engage with passengers while ensuring ticket compliance on trains. With comprehensive training through the Passenger Services Apprenticeship Programme, you will develop essential skills and gain a nationally-recognised qualification. Enjoy a fulfilling career with competitive pay, a final salary pension, and the chance to travel for free across the network. Every shift is a chance to positively impact the journey of countless passengers while working in a supportive environment.

Benefits

final salary pension

28 days annual leave

free rail travel

Qualifications

• No railway experience needed; seeking individuals from diverse backgrounds.
• Ability to handle conflicts and maintain professionalism is crucial.

Responsibilities

• Inspect tickets and collect fares from passengers.
• Interview fare evaders and manage related paperwork.
• Assist with ticket checks at station barriers.

Skills

excellent verbal and written communication skills

experience working directly with customers

good decision-making

calmness under pressure

resilience and assertiveness

initiative and teamwork

information evaluation and interpretation

Education

No specific educational qualifications required

Job description

Looking for a career that matters? Become a Southeastern Revenue Protection Officer.

• Imagine the satisfaction you’ll feel when your tact, resilience and people skills are helping passengers and improving our railway.
• Our training will take you from trainee to Revenue Protection Officer and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Can you move people? Apply now.

What you’ll do

You’ll be out and about travelling on our trains, inspecting passengers’ tickets and collecting fares from those who haven’t paid. You’ll interview suspected fare evaders, fill out forms and process related paperwork. And sometimes work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks.

Of course, you’ll often be dealing with difficult situations, as issues with tickets can be distressing for passengers.

Your home base will be one of our depots which are located at Ashford, Dartford, Faversham, London Bridge and Swanley.

Your training

• When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme.
• You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start as early as 6:00am or finish at 21:00pm (may change based on operational needs).
• You’ll need to be on your feet throughout your shift and ready to work, whatever the weather.

The experience you’ll need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is:

• excellent verbal and written communication skills
• experience working directly with customers, ideally where you’ve had to deal with conflicts or confrontation
• good decision-making and calmness under pressure
• the ability to be resilient, assertive and remain professional in all situations
• the ability to use your own initiative and work well in a team
• the skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider your application if you live within a 45-minute travel time of the location you’re applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1, trains a day, carrying more than , passengers and serving stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and our team one that represents the communities we serve.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting the same or similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.