Backs Warehouse Revenue Protection Officer

DX Delivery; Leighton Buzzard; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative logistics company as a Revenue Protection Officer! This role offers the chance to ensure customers are accurately declaring their goods while supporting revenue growth. You'll be part of a dedicated team that values personal development and career progression. With competitive pay and numerous benefits, including enhanced maternity and paternity leave, this position is perfect for those who thrive in a fast-paced environment and are passionate about making a difference in the logistics sector. Be part of a company that truly values its people and offers excellent opportunities for advancement!

Benefits

Competitive Rates of Pay

20 Days Holidays + Bank Holidays

Long Service Recognition

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance Programme

DX Discounts Portal

Career Progression Opportunities

Qualifications

• Friendly and hard-working individual with a focus on teamwork.
• Ability to educate customers about their responsibilities.

Responsibilities

• Check weighing and cubing suspect freight to ensure correct revenue.
• Partner with sales to educate customers on weight declaration.

Skills

Customer Service

Attention to Detail

Teamwork

Analytical Skills

Job description

An exciting new Revenue Protection Officer at DX!

*** This is a Backshift / Afternoon vacancy***

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

To ensure that our customers are paying the correct revenue for the products being sent through the DX Freight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations.

Key responsibilities

• The role has the exclusive task of check weighing and cubing suspect freight.
• Research the Customer base at defined locations to find out why they are not declaring their goods correctly.
• Understand charging exemptions and partner with the relevant Depot Sales Manager to resolve where possible.
• Update products and gain the correct rate financially and correct weight legally.
• Actively partner with Sales to educate customers about their duty of care to our workers by gaining the correct weights.
• Partner with GM/OM/Shift Managers to ensure the teams are physically scanning product to gain additional revenue for the business in line with contractual customer agreements.
• Educate the workforce to actively look for new customers and opportunities to raise revenue
• Spot check customers’ freight based on trends of incorrect declaration.
• Ensure ‘checking’ equipment/ technology is maintained and in use.
• Escalate to Depot Management team any concerns

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!