Revenue Operations Systems Manager

JR United Kingdom; City Of London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading software provider is seeking a Revenue Operations Systems Manager in London to optimize their revenue tech stack. This hybrid role involves managing and integrating tools like HubSpot and Zendesk, aiming to drive efficiency across sales, marketing, and customer success. Candidates should have substantial CRM management experience and specific expertise with HubSpot.

Benefits

Stock options in a high-growth startup

Private health insurance

Wellness perks

Breakfast on Mondays

Pension scheme

Qualifications

• 4+ years of experience managing CRM systems.
• Hands-on expertise with HubSpot (administration, automation, integrations).
• Strong understanding of B2B SaaS go-to-market processes.

Responsibilities

• Own configuration, integration, and management of HubSpot, Zendesk, Gong.
• Design and implement scalable processes across marketing, sales, and customer success.
• Create and maintain reporting dashboards for revenue performance.

Skills

CRM systems management

HubSpot administration

B2B SaaS processes

Tools

HubSpot

Zendesk

Gong

Job description

Company

Say hello to the ecommerce OS.

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our platform helps online brands optimise operations, enhance customer experiences, and drive growth. We foster a collaborative and inclusive work environment where creativity and innovation thrive.

About the Role

We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other tools. This role intersects sales, marketing, and customer success, and is key in driving operational efficiency, visibility, and scale across the customer journey.

Responsibilities

• Own configuration, integration, and management of HubSpot, Zendesk, Gong, and related RevOps tools.
• Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
• Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
• Create and maintain reporting dashboards and data workflows for revenue performance and customer engagement visibility.
• Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
• Lead system-related onboarding, training, and documentation for go-to-market teams.
• Manage vendor relationships, licenses, and renewals for RevOps tools.
• Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
• Design and manage automation workflows aligning revenue teams around lifecycle stages, attribution, and handoff processes.
• Identify new ways to improve, innovate, and scale RevOps tools and systems as the company grows.

Requirements

• 4+ years of experience managing CRM systems.
• Hands-on expertise with HubSpot (administration, automation, integrations).
• Strong understanding of B2B SaaS go-to-market processes.
• Stock options in a high-growth startup.
• Private health insurance.
• Wellness perks.
• Breakfast on Mondays.
• Pension scheme.

We embrace diversity and equality. We are committed to building a team with varied backgrounds, skills, and views. An inclusive culture enhances our work and results.