Revenue Operations Systems Manager

JR United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software provider is hiring a strategic Revenue Operations Systems Manager in London. The role involves optimizing and managing the revenue tech stack, including HubSpot and Zendesk, to drive operational efficiency across sales, marketing, and customer success. Candidates should have 4+ years of CRM management experience and a strong understanding of B2B SaaS.

Qualifications

• 4+ years of experience in CRM systems management.
• Hands-on expertise with HubSpot (administration, automation, and integrations).
• Strong understanding of B2B SaaS go-to-market processes.

Responsibilities

• Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong.
• Design and implement scalable processes to improve pipeline visibility.
• Create and maintain reporting dashboards to ensure visibility into revenue performance.

Skills

CRM systems management

HubSpot expertise

B2B SaaS knowledge

Job description

Company

Say hello to the ecommerce OS.

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

About the Role

We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.

Responsibilities

• Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
• Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
• Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
• Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
• Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
• Lead system-related onboarding, training, and documentation for go-to-market teams.
• Manage vendor relationships, licenses, and renewals for RevOps tools.
• Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
• Design and manage automation workflows that align revenue teams around lifecycle stages, attribution, and handoff processes.
• Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.

Requirements

• 4+ years of experience in CRM systems management.
• Hands-on expertise with HubSpot (administration, automation, and integrations).
• Strong understanding of B2B SaaS go-to-market processes.
• Experience working in high-growth startups is preferred.

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.