Revenue Operations Systems Manager

Swap; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Swap is seeking a Revenue Operations Systems Manager in London, ideal for a candidate with 4+ years of CRM expertise. This hybrid role focuses on optimizing sales and marketing processes using tools like HubSpot and Zendesk to enhance customer engagement and operational efficiency.

Benefits

Stock options

Private health insurance

Wellness perks

Breakfast Mondays

Pension

Qualifications

• 4+ years of experience in CRM systems management.
• Hands-on expertise with HubSpot administration and automation.
• Strong understanding of B2B SaaS go-to-market processes.

Responsibilities

• Own the configuration and integration of HubSpot and related tools.
• Design scalable processes for marketing, sales, and customer success.
• Create reporting dashboards and monitor data hygiene.

Skills

CRM systems management

HubSpot expertise

B2B SaaS processes

Tools

HubSpot

Zendesk

Gong

Job description

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

About the Role

We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.

Responsibilities

• Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
• Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
• Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
• Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
• Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
• Lead system-related onboarding, training, and documentation for go-to-market teams.
• Manage vendor relationships, licenses, and renewals for RevOps tools.
• Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
• Design and manage automation workflows that align revenue teams around lifecycle stages, attribution, and handoff processes
• Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.

Requirements

• 4+ years of experience in CRM systems management.
• Hands-on expertise with HubSpot(administration, automation, and integrations).
• Strong understanding of B2B SaaS go-to-market processes.
• Stock options in a high-growth startup
• Private Health insurance
• Wellness perks
• Breakfast Mondays
• Pension

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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