Revenue Operations Manager

Chegg Busuu; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Free breakfast and snacks at office

2 free lunches per week

Private Health Insurance

Flexible working hours; hybrid/remote

Team social events

Job summary

Busuu is seeking a Revenue Operations Manager to unify Marketing, Sales and Customer Success under one coherent framework. You will own end-to-end revenue processes and ensure seamless handoffs, onboarding and renewal across teams.

You will manage HubSpot and Salesforce workflows, drive data quality, and build scalable reporting. A hands-on mindset with strong communication and documentation skills is essential.

Qualifications

• 3-5 years' experience in Revenue Operations, Sales Ops, GTM Ops or similar in SaaS/EdTech/tech.
• Strong understanding of how Marketing, Sales and Customer Success work together (acquisition, conversion, retention, expansion).
• Experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
• Ability to translate business needs into clear operational requirements.
• Excellent communication and stakeholder management, with ability to influence without formal authority.
• Experience with dashboards and reporting, validating data and guiding decision making.
• Ability to create practical documentation and drive adoption of new processes and systems.

Responsibilities

• Improve the customer lifecycle across Marketing, Sales and Customer Success, including handoffs and onboarding.
• Lead governance of marketing systems, including HubSpot setup and data quality standards.
• Coordinate reporting and revenue processes with Finance and Decision Intelligence.
• Build scalable operating models, SOPs and playbooks; train teams and apply AI where useful.

Skills

Cross-functional collaboration

Stakeholder management

Communication

Dashboards & reporting

Documentation & SOPs

Tools

HubSpot

Salesforce

Job description

Description

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What does a Revenue Operations Manager do at Busuu?

You'll bring Marketing, Sales and Customer Success together, making sure the processes and systems that support our customer lifecycle work effectively as one.

Reporting to the Head of Revenue Operations, you'll take ownership of how these teams work together, from lead generation and pipeline creation through to onboarding, renewal and expansion. Acting as a trusted deputy, you'll turn business needs into clear processes, improve how our teams operate and help build the foundations for sustainable growth.

This is a hands-on role for someone who combines systems knowledge with commercial thinking and takes improvements through to implementation and adoption.

Your responsibilities:

Improve the customer lifecycle: Own processes and handoffs across Marketing, Sales and Customer Success, including lead progression, nurture, onboarding and renewal. Establish clear ownership and coordinate the operating process behind our target account list.

Lead marketing systems governance: Manage the handover of HubSpot from our external agency, document its setup and enable the Marketing team to take over day‑to‑day operations. Own standards for campaign tracking, taxonomy, integrations and data quality, and partner with Marketing on the HubSpot roadmap.

Coordinate reporting and revenue processes: Define reporting requirements for Marketing and Customer Success, working with Decision Intelligence on analytics and source‑of‑truth data. Partner with Finance to align operational workflows and revenue tracking with business needs.

Build consistent ways of working: Own Revenue Operations documentation, SOPs and playbooks. Train teams on processes and systems, and use AI tools where useful to improve workflows and efficiency.

What we’re looking for:

Essential

• 3-5 years' experience in Revenue Operations, Sales Operations, GTM Operations or a closely related Marketing Operations role within a SaaS, EdTech, subscription or technology business.
• A strong understanding of how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion.
• Practical experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
• Experience improving cross-functional processes and turning business needs into clear operational requirements.
• Strong communication and stakeholder management skills, including the confidence to challenge assumptions and influence without formal authority.
• Confidence working with dashboards and reporting, validating data and identifying the information teams need to make decisions.
• The ability to create clear, practical documentation and drive adoption of new processes and systems.

Desirable

• Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
• Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
• Experience managing a technical handover from an external agency or vendor.
• Familiarity with SQL, data warehouses or business intelligence tools.
• Experience using AI to improve documentation, training or workflow automation.
• Experience in commercial or financial analysis, particularly in a subscription-based business.

At Busuu we want to ensure that you have access to some great benefits

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit.
• 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area.
• Great Private Health Insurance scheme
• We love to support our teams with their work‑life balance so we offer flexible working hours, a hybrid and remote model of working.
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events.

What happens next

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

CV application review: We will review it as quickly as possible

Let's chat: Quick chat with our recruiter about your experience and the role

Interview: With the Hiring Manager

Case Study: At-home case study to show off your skills

Final Interview: Interview to review the task and speak with other colleagues in the team.

y!