Customer Success Manager - French Speaking

Busuu; Greater London; Hybrid; GBP 54,000 - 82,000; Full time

Benefits offered by this job

Private health insurance

Training budget

Flexible working hours

Hybrid or remote model

Office perks and breakfasts

Enhanced parental leave

Team socials

Job summary

Busuu is a leading EdTech company and part of Chegg, empowering people through languages. We are seeking a Customer Success Manager to build strong client relationships, drive adoption, and expand accounts across our enterprise clients in a SaaS environment.

Fluency in French and English is required, with an entrepreneurial, solutions-focused mindset. You will work with sales and product teams to translate client needs into solutions, onboard new clients, and drive retention and referrals.

Qualifications

• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
• Fluent in French and English
• Entrepreneurial, solutions-focused with client-first mindset
• Ability to interpret and present client data to customers
• Strong problem-solving with clients and smart solutions
• Experience with enterprise-sized SaaS clients

Responsibilities

• Build strong and long-term relationships with our clients
• Ensure clients maximise Busuu usage and meet goals and KPIs
• Develop and deploy strategies to improve retention and enable growth
• Onboard new clients and help them implement Busuu
• Collaborate with sales and product to translate needs into solutions
• Generate customer references, case studies and referrals
• Identify emerging trends in the corporate language market

Skills

Customer Success

Client Relationship

Account Management

French fluency

English fluency

Data interpretation

Enterprise SaaS

Job description

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Job Description

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What Does a Customer Success Manager Do At Busuu

You will be responsible for ensuring our customers' success. Ensuring clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused. You will also be working closely with our sales and product teams.

What will you do at Busuu?

• Build strong and long term relationships with our clients
• Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs
• Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth
• Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation
• Work with new business and product teams to translate business needs and product requirements into new solutions for customers
• Drive customer references, case studies and referrals
• Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.

Essential Skills & Experience

• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
• French and English fluency
• An entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.
• Ability to interpret then present client data to customers
• Keen interest in identifying client problems and finding smart solutions
• Previous experience in enterprise sized clients (Saas model)

Bonus Skills & Experience

• Additional European language skills
• Experience of the ed tech industry

At Busuu we want to ensure that you have access to some great benefits:

• Busuu offers a great Private Health Insurance scheme
• Training budget just for you, so you can learn more in your field, attend virtual conferences and events that you find interesting
• We like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.
• Our centrally located offices are well-equipped with free breakfast, plenty of snacks, fresh fruit.
• We offer enhanced maternity and paternity leave
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, Friday socials, quarterly team, and company events

What Happens Next

• CV application review - We will review it as quickly as possible and update on the next steps
• Let's chat - Quick chat with our recruiter about your experience and the role
• Test - You will be asked to prepare presentation and then present it to us in the interview
• A video call - 40 min call with the hiring manager on the exercise feedback and the role
• Final interview

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise. This means each one of us comes to work knowing that we have a voice - and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.