Revenue Operations - CRM Specialist (Salesforce)

Keywords Studios; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the video game industry is seeking a Salesforce Admin/Specialist to enhance their CRM platform. The ideal candidate will have extensive experience in Salesforce administration and will play a crucial role in optimizing processes across departments. This position offers the chance to work in a fast-paced environment, supporting various teams and driving operational excellence through Salesforce. The company provides a flexible, fully remote work arrangement and numerous professional growth opportunities.

Benefits

Competitive salary and benefits

Opportunity to collaborate on AAA titles

Professional growth opportunities

Flexible and fully remote work arrangements

IT schemes

Pensions

Healthcare

Social events

Qualifications

• 4-5+ years of Salesforce admin experience in Revenue or Sales Operations.
• Familiarity with Salesforce tools and automation.

Responsibilities

• Administer and maintain Salesforce, including user setup and workflows.
• Collaborate with external teams in Agile ceremonies.
• Build and maintain advanced Salesforce reports and dashboards.

Skills

Salesforce Administration

Data Analysis

Communication

Agile Methodologies

Education

Salesforce Administrator Certification

Tools

Salesforce Inspector

Data Loader

Excel

Job description

Revenue Operations - CRM Specialist (Salesforce)

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

We are looking for an experienced and certified Salesforce Admin/Specialist to join our Revenue Operations team. In this role, you'll serve as a key internal expert for Salesforce, supporting cross-functional teams and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving operational excellence through Salesforce.

Responsibilities:

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations.
• Collaborate with an external Salesforce development team, participating in agile ceremonies such as stand-ups, sprint planning, and reviews.
• Provide responsive support to internal stakeholders across departments such as Sales, Marketing, Customer Success, and Finance.
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making.
• Leverage tools such as Salesforce Inspector for efficient data analysis, updates, and debugging.
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems.
• Identify opportunities for CRM improvement, proactively recommend and implement enhancements.
• Create and maintain documentation on processes, policies, and system configurations.
• Partner with Revenue Operations leadership on strategic projects involving Salesforce and related tools in the tech stack.
• Analyze business data and workflows, providing insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.).

Minimum Requirements:

• 4-5+ years of hands-on experience as a Salesforce admin or specialist, preferably within Revenue or Sales Operations.
• Salesforce Administrator certification (required); additional certifications like Advanced Admin or Platform App Builder are a plus.
• Proven ability to manage and enhance complex Salesforce environments across multiple departments.
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
• Strong experience building dynamic reports and dashboards.
• Experience with Salesforce automation tools like Flows and Process Builder.
• Comfortable participating in Agile/Scrum ceremonies with external teams.
• Proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
• Excellent communication skills with a customer service orientation.
• Self-starter with high accountability and attention to detail.

Bonus Points:

• Experience with B2B companies or Revenue/Sales Operations structures.
• Exposure to Salesforce integrations with third-party tools (e.g., HubSpot, CPQ).
• Basic knowledge of Salesforce development (Apex, triggers, Lightning components).

Benefits:

• Competitive salary and benefits.
• Opportunity to collaborate on AAA titles with industry leaders.
• Professional growth opportunities.
• Flexible and fully remote work arrangements.
• Additional perks: IT schemes, pensions, healthcare, social events, and more.

Keywords Studios is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from underrepresented groups and provide adjustments during the application process as needed.