Revenue Operations Assistant

The FA; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The FA is seeking a Revenue Operations Assistant to support the team with administrative tasks related to new member onboarding and sales processes. This role involves utilizing Microsoft tools, maintaining data accuracy, and assisting during events. The successful candidate will thrive in a dynamic environment at Wembley Stadium, with opportunities for professional growth and an array of benefits, including event tickets and a hybrid working model.

Benefits

Event tickets

Free lunches

Private medical cover

Pension plan

Additional leave days

Volunteering days

Hybrid working model

Qualifications

• Strong skills in Microsoft Excel and knowledge of Microsoft packages.
• Excellent administrative skills with attention to detail and accuracy.
• Experience in a similar sales/membership administrative role is beneficial.

Responsibilities

• Provide administrative support for new member onboarding and sales processes.
• Coordinate welcome calls and ensure data consistency across systems.
• Assist with pre-event communications and fulfill member requests.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Attention to detail

Effective communication

Multitasking

Tools

Microsoft Dynamics

Job description

We are excited to be searching for a Revenue Operations Assistant who will provide administrative support to the Revenue Operations team and other teams within Experiences by Wembley Stadium.

The successful candidate will be responsible for all new member onboarding processes for all Experiences by Wembley Stadium sales, including creating and checking contracts. You will provide professional and efficient administrative support to the sales and account management teams, as well as the wider Experiences by Wembley Stadium team.

Please note, that this role will involve working event days which can be evenings and weekends. The post-holder needs to be able to work flexibly on behalf of the organization.

What will you be doing?

• Assist with end-to-end administrative processes for all Experiences by Wembley Stadium new sales and renewals.
• Coordinate all new member welcome calls across the Account Management and Private Box teams.
• Ensure all sales tool systems (Microsoft Dynamics, Audience View) are used correctly and that data across each system is consistent.
• Assist with weekly new member audits to ensure all information is correct and admin is complete.
• Support with administration for seat movements and other member requests.
• Assist with non-member pre-event communications and fulfillment, updating member information and the members portal with event announcements and registration info.
• Support sales tool systems for Sales, Marketing, and Account Management as required.
• Serve as point of contact for the Ticketing team and Membership Services staff on Level 2 during core event days.
• Execute additional tasks as required to meet FA Group's changing priorities.
• Comply with all company policies to ensure health, safety, and well-being standards.
• Complete a DBS check as part of The FA's commitment to a safe environment for everyone in football.

What are we looking for?

Essential:

• Confident in using all Microsoft packages, including Outlook, Word, and PowerPoint.
• Strong skills in Microsoft Excel.
• High numeracy level.
• Excellent administrative skills with attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Effective communication skills.
• Flexible, proactive team player.

Beneficial:

• Experience in a similar sales/membership administrative role and hospitality environment.
• CRM experience, especially with Microsoft Dynamics.

What’s in it for you?

We offer a unique working environment at Wembley Stadium and St. George's Park, with competitive salary, development opportunities, and benefits including event tickets, free lunches, private medical cover, pension, additional leave days, volunteering days, and a hybrid working model.

Visit our FA Careers page for more info about working at The FA.

Our Organisation

The Football Association [The FA], the governing body of football in England, promotes and develops the game from grassroots to professional levels, supporting English football with significant revenue investments.

We oversee England's national teams, run the National League System and FA Competitions, including the Emirates FA Cup, and manage Wembley Stadium and St. George's Park facilities. Our purpose is to Unite the Game and Inspire the Nation.

We operate in a hybrid working model, with roles based at Wembley Stadium or St. George's Park, with some remote work permitted.