Revenue Operations Assistant

TN United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Revenue Operations Assistant, where you will play a key role in supporting the Revenue Operations team at a prestigious venue. This dynamic position involves managing the onboarding of new members, coordinating communications, and ensuring data accuracy across various sales tools. You'll thrive in a fast-paced environment, utilizing your strong administrative and communication skills. With a commitment to your growth, this organization offers a competitive salary, exciting benefits, and a flexible hybrid working model. Be part of a team that unites the game and inspires the nation.

Benefits

Event Day Tickets

Free Lunches

Private Medical Cover

Pension Scheme

Additional Leave

Flexible Working

Qualifications

• Experience in sales and/or membership administrative roles.
• Strong attention to detail and accuracy in administrative tasks.

Responsibilities

• Assist with administrative processes for sales and renewals.
• Coordinate new member welcome calls and ensure data consistency.
• Support sales tool systems and act as a contact for Ticketing.

Skills

Microsoft Office Suite

Microsoft Excel

Numeracy Skills

Administrative Skills

Communication Skills

Multitasking

Team Player

Tools

Microsoft Dynamics

Audience View

Job description

We are excited to be searching for a Revenue Operations Assistant who will provide administrative support to the Revenue Operations team and other teams within Experiences by Wembley Stadium.

The successful candidate will be responsible for all new member onboarding processes for all Experiences by Wembley Stadium sales, including creating and checking contracts. You will provide professional and efficient administrative support to the sales and account management teams, as well as the wider Experiences by Wembley Stadium team.

Please note, that this role will involve working event days which can be evenings and weekends, so the post-holder needs to be able to work flexibly on behalf of the organisation.

What will you be doing?

1. Assist with end-to-end administrative processes for all Experiences by Wembley Stadium new sales and renewals.
2. Coordinate all new member welcome calls across the Account Management and Private Box teams.
3. Ensure all sales tool systems (Microsoft Dynamics, Audience View) are used correctly and that data across each system is consistent.
4. Assist with weekly new member audits to ensure all information is correct and admin is complete.
5. Support with administration for seat movements and other member requests.
6. Assist with non-member pre-event communications and fulfilment, updating member information as required, along with updating members portal with event announcements and registration information.
7. Support sales tool systems for Sales, Marketing, and Account Management when required.
8. Act as a point of contact for the Ticketing team and Membership Services, including temporary staff on Level 2 during core event days.
9. Execute additional tasks as required to meet FA Group's changing priorities.
10. Comply with all company policies and procedures to ensure health, safety, and well-being standards are maintained.
11. Complete a DBS check as part of The FA's commitment to a safe environment for everyone in football, with the level of check based on the specific job role and legislation.

What are we looking for?

Essential for the role:

• Confident in using all Microsoft packages, including Outlook, Word, and PowerPoint.
• Strong Microsoft Excel skills.
• High numeracy skills.
• Excellent administrative skills with attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Good communication skills across all areas.
• Flexible and proactive team player.

Beneficial to have:

• Experience in a similar sales and/or membership administrative role and hospitality environment.
• CRM data experience and familiarity with Microsoft Dynamics.

What's in it for you?

We are committed to supporting your growth, offering unique office spaces under Wembley Stadium's arch, and access to the Elite Performance Centre at St. George's Park. We provide a competitive salary, exciting benefits such as event day tickets, free lunches, private medical cover, pension scheme, additional leave, and flexible hybrid working.

For more about working at The FA, please visit our FA Careers page.

Our Organisation

The Football Association (The FA) is the not-for-profit governing body of football in England, overseeing all levels from grassroots to professional, and managing major competitions and facilities like Wembley Stadium and St. George's Park. Our purpose is to Unite the Game and Inspire the Nation.

We operate within a hybrid working model, with roles based at Wembley Stadium or St. George's Park, with some remote work allowed. The contractual location will be specified in the role's details.