Revenue Officer

Abellio; Wolverhampton; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a full-time role in Wolverhampton. This position involves engaging with passengers, ensuring ticket compliance, and providing excellent customer service. You will be responsible for managing ticket sales and addressing any issues with professionalism and calmness. The role offers a competitive salary, comprehensive benefits, and opportunities for career development, making it an exciting opportunity for those looking to grow in a dynamic environment.

Benefits

Best pension schemes

Free travel on all trains

75% off train tickets

Retail discounts

Career development opportunities

Qualifications

• Must be presentable, approachable, and proactive.
• Able to manage conflict calmly and effectively.

Responsibilities

• Check tickets and train passes, and sell tickets.
• Handle difficult situations with a focus on customer service.

Skills

Customer Focus

Conflict Management

Communication Skills

Flexibility

Decision Making

Job description

What does the job involve?

• Working on a full-time, permanent basis based at Wolverhampton – shift patterns will include weekends, early starts and late finishes
• Checking tickets and train passes at the station – selling tickets and issuing penalty fares, if required
• Operating ticket barriers – where required
• Processing cash and card payments – using ticket equipment
• Handling difficult situations in a calm, customer focussed manner
• Conducting interviews with passengers suspected of not having a valid ticket – following struct guidelines to obtain evidence
• Ensure all ticketing equipment is working correctly – reporting any faults

What skills and experience do I need to do the job?

• Customer focussed – being presentable, approachable and proactive
• Comfortable managing conflict - remaining calm in difficult situations
• Great communication skills – able to flex your style to the audience
• Having flexibility – both with your hours of work and approach to work
• Stay calm under pressure – able to handle conflict
• Be able to make decisions - based on the situation at the time
• Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
• For safety reasons, you need to be aged 18 or older

What is the salary and benefits?

• Salary is£31,257 per annum
• One of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

What happens next?

Once you have applied:

1. You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience
2. If you pass the video interview, we shall invite you to meet our managers face-to-face

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.