Revenue Manager

SAGE Publishing; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Revenue Manager to enhance their global journal subscriptions. This role involves strategically driving revenue growth, leading cross-functional teams, and innovating customer retention strategies. The successful candidate will possess exceptional leadership and analytical skills, ensuring the continuity and expansion of significant revenue streams while improving overall customer experience.

Benefits

25 days holiday (full-time)

Life assurance

Income protection

Access to Sage books and journals

Tuition scheme for professional qualifications

Hybrid working arrangements

Home working allowance

Travel insurance

Company loans available

Qualifications

• Proven record in revenue management or subscription services.
• Deep understanding of customer segmentation and journey mapping.
• Proficiency in using analytics for informed decisions.

Responsibilities

• Develop and implement strategies to boost subscription renewal rates.
• Lead collaboration across departments to meet revenue targets.
• Identify and rectify process inefficiencies in revenue operations.

Skills

Leadership

Problem Solving

Communication

Analytical Skills

Customer Insight

Education

Professional Qualifications in Revenue Management

Job description

Social network you want to login/join with:

The Global Circulation Team drives operational activities across the company ensuring both operational efficiency and effectiveness along with improving Customer Experience. Using technical skill, innovative thinking and organisational knowledge, the team facilitates change to products and business models, whilst continuously improving existing operational processes helping the company to grow.

Could you be our new Revenue Manager ? Are you?

The Revenue Manager is instrumental in safeguarding and improving the multi-million dollar revenue stream from global journal subscriptions for Sage. You will be central to ensuring the continuity and growth of this critical revenue line through strategic management and operational excellence. The primary purpose of the role is to lead all aspects of the entire renewal process, ensuring it operates smoothly and efficiently, thereby securing the Sage’s financial health and sustainability.

Your new role:

• Strategically Drive Revenue Growth: Develop and implement comprehensive strategies that boost subscription renewal rates, optimize pricing models, and expand market reach.
• Lead Cross-Functional Teams: Cultivate collaboration across Sales, Marketing, Customer Service, and Finance departments to meet and exceed revenue targets.
• Innovate Customer Retention: Craft innovative retention strategies, analyze subscription churn, and improve customer engagement to minimize losses.
• Improve Customer Experience: Refine the subscription renewal processes and customer service operations to boost loyalty and satisfaction.
• Boost Operational Efficiency: Identify and rectify process inefficiencies, implement improvements, and streamline both the renewal and cash collection processes.
• Analyse and Report: Monitor key results on subscription renewals, provide actionable insights, and make recommendations to propel strategic decisions.
• Target Marketing Efforts: Segment customer bases, map their journeys, and develop targeted renewal strategies through tailored marketing initiatives.
• Increase Upsell Opportunities: Collaborate with Sales to pinpoint and capitalize on upselling opportunities using evidence-based strategies.
• Conduct Market Research: Perform competitor analyses and market research, present findings to senior partners to guide informed decision-making.

Your new role:

• Strategic Innovator: Proven track record to develop and communicate effective strategies and roadmaps.
• Experienced Revenue Manager: Proven record in revenue management or subscription services, with a history of surpassing revenue targets.
• Customer Insight Authority: Deep understanding of customer segmentation, journey mapping, and personalized marketing strategies.
• Data-Driven Decision Maker: Proficiency in using analytics and customer service metrics for informed decision making.
• Communicative Leader: Exceptional communication and interpersonal skills to effectively liaise with collaborators at all levels.
• Inspirational Team Leader: Proven ability to inspire and lead cross-functional teams.
• Problem Solver: Strong analytical and problem-solving skills, capable of leading multiple initiatives simultaneously.

Overview of benefits:

• 25 days holiday excluding bank holidays full-time/pro-rated for part-time roles
• 2 additional ’floating days’ of personal leave, in recognition that each of us has cultural, religious, or family commitments that fall at times when the company is not closed.
• Life assurance
• Income protection
• Access to Sage books and journals
• Tuition scheme and support for pursuing professional qualifications
• Hybrid working arrangements - In office 20% of contracted hours. We work flexibly and most staff can choose to work from home for up to 80% of their contracted hours.

Other benefits, which may change include:

• Variety of snacks and beverages available in the office
• Home working allowance
• Travel insurance
• Access to the Company doctor
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan)