Revenue Benefits and Payments Officer

Rotherham Metropolitan Borough Council; Rotherham; On-site; GBP 28,000 - 29,000; Part time

Job summary

Rotherham Metropolitan Borough Council is seeking a part-time Revenue Benefits and Payments Officer (22.2 hours per week) to update and maintain Business Rates and Council Tax records and to handle customer enquiries across all access channels.

You will have experience in a Revenues/Benefits office, be confident using a range of computer applications, and communicate effectively in a team or independently. Salary ranges £27,709–£29,071 pro rata.

Qualifications

• Experience in a Revenues/Benefits office or similar environment.
• Strong customer-service skills across multiple channels.
• Proficient with common computer applications and office software.

Responsibilities

• Update and maintain Business Rates and Council Tax records.
• Handle a wide range of customer enquiries via telephone, email, and online channels.

Job description

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Revenue Benefits and Payments Officer

Riverside House 17/11/2026

Job details

Salary £27,709 - £29,071 pro rata Contractual hours 22.2 Basis Part time Region Rotherham Job category/type Finance Date posted 03/11/2026 Job reference REQ24327 Attachments attachment Job Profile Band E.docx attachment Benefits Package.doc

Job description

Directorate: Corporate Services

Permanent, Part-time, 22.2 hours per week, Monday, Tuesday & Wednesday

Thisis an exciting opportunity to work within RMBC as part of an effective and efficient Revenues, Benefits and Payments Service. The post holder will be responsible for updating and maintaining Business Rates and Council Tax records and will deal with a wide range of customer enquiries across all access channels including telephone enquiries.

You will have experience of working in a Revenues /Benefits office or a similar organisation and will have experience of dealing with customers as well as the ability to use a range of computer applications.

You will be a confident communicator and decision maker who is able to work as part of a team as well as independently. You will be dedicated and committed and will positively embrace change.

If you would like more information about this position or an informal chat, please contact Diane Woolley on 01709 255158 or Nicola Green on 01709 255193.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

Head Office
Riverside House
Main Street
Rotherham
S60 1AE