Returns Administrator

ECS Resource Group; Wokingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

ECS Resource Group is recruiting six Returns Administrators for a large-scale laptop recovery project in Wokingham, Berkshire. You'll join a small onsite team handling the full returns process, from arranging collections through to logging, booking in and preparing kit for the next stage.

This admin and logistics role is not technical; if you're organised, methodical with data, and comfortable with high-volume tasks, we'd like to hear from you.

Qualifications

• Experience in administration, logistics, warehouse or returns roles.
• Confident with spreadsheets, databases or stock systems and accurate data entry.
• Able to follow written instructions step by step.
• Organised and able to meet daily volume targets.
• Happy to do light manual handling of laptops and trolleys.

Responsibilities

• Schedule DPD collections from home workers across the UK.
• Book in returned devices as they arrive.
• Update the asset database (CMDB) to track every laptop.
• Remove BIOS passwords following the supplied process.
• Move kit around the warehouse, mainly laptops or small batches.
• Arrange onward shipments of processed equipment.
• Keep clear records and flag missing, damaged or mismatched devices.

Skills

Administration

Logistics

Warehouse

Returns

Data entry

Spreadsheets

Tools

DPD booking systems

Stock systems

IT asset returns

Job description

Returns Administrator
Location: Wokingham, Berkshire (RG41) - fully onsite
Contract: Initial 2-3 months, rolling
Rate: 126.08 per day via umbrella company (Inside IR35)
Start: Late October 2026
Hours: Full time, Monday - Friday

ECS Resource Group is recruiting six Asset Returns Administrators for a large-scale laptop recovery project based in Wokingham.

Our client is recovering around 3,500 laptops from home-based staff. Each device needs to be collected, booked back in, recorded, unlocked and prepared for recycling. You'll join a small onsite team handling the full returns process, from arranging collections through to sending processed kit on to its next stage.

This is an admin and logistics role, not a technical one. If you're organised, careful with data and comfortable working through a high volume of tasks accurately, we'd like to hear from you.

What you'll be doing

• Scheduling DPD collections from home workers across the UK
• Booking in returned devices as they arrive
• Updating the asset database (CMDB) so every laptop is accurately tracked
• Removing BIOS passwords by following a set process: power on the laptop, enter the supplied password to unlock the BIOS, then shut it down again. Full instructions are provided.
• Moving kit around the warehouse, mainly individual laptops or small batches, with some trolley work
• Arranging onward shipments of processed equipment
• Keeping clear records and flagging any missing, damaged or mismatched devices

What we're looking for

• Experience in an administration, logistics, warehouse, stock control or returns role
• Confident using spreadsheets, databases or stock systems, with accurate data entry
• Able to follow written instructions step by step
• Organised and comfortable working to daily volume targets
• Happy to do light manual handling (laptops and trolleys)

Helpful, but not essential

• Experience with courier booking systems (DPD or similar)
• Experience with IT asset returns, ITAD or device refresh projects
• Basic familiarity with laptops or IT equipment