Retrofit Tenant Engagement Officer | Energy Efficiency

Bromford; Tetford; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Health and wellbeing support

Learning and development opportunities

Generous annual leave

Pension scheme

Descripción de la vacante

Bromford Flagship LiveWest is seeking a proactive Tenant Engagement Officer (Retrofit) to support customers through retrofit journeys. You will work with project teams, contractors, and installers to keep customers informed, supported, and engaged before, during and after energy efficiency improvements.

Location is negotiable across Flagship Offices; hours are full time, and a 12-month fixed-term contract applies. A driving licence is preferred to travel regionally.

Formación

• Experience in a customer-facing role such as tenant engagement, housing, community, or customer service.

Responsabilidades

• Act as the primary contact for customers throughout retrofit projects and ensure a positive journey.
• Provide clear, timely communication via home visits, calls, email, and written correspondence.
• Support customers before, during, and after installation of energy efficiency measures.

Conocimientos

Customer engagement

Communication

Stakeholder relations

Time management

Empathy

Educación

Level 3 Domestic Energy Assessor (nice to have)

Descripción del empleo

Bromford Flagship LiveWest is seeking a proactive Tenant Engagement Officer (Retrofit) to support customers through retrofit journeys. You will work with project teams, contractors, and installers to keep customers informed, supported, and engaged before, during and after energy efficiency improvements.

Location is negotiable across Flagship Offices; hours are full time, and a 12-month fixed-term contract applies. A driving licence is preferred to travel regionally.