Retrofit Coordinator and Retrofit Assessor - Warm Homes Local Grant

Dartmoor Energy Ltd; Callington; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid and flexible working

Fuel expenses

Company pension

Quarterly company events

In-house software with training

Job summary

Dartmoor Energy Ltd is recruiting a Retrofit Coordinator and Assessor to lead the Warm Homes Local Grant retrofit coordination from initial survey to final handover. You will be the lead on the scheme with direct reporting to the directors and responsibility for coordination decisions.

The role requires PAS 2035 expertise, PAS Hub/ECMK proficiency, and strong communication with households, designers, and installers. Hybrid working in the South West with an office in Kelly Bray is offered.

Qualifications

• Level 5 Diploma in Retrofit Coordination and Risk Management required.
• Level 3/4 Retrofit Assessor and Domestic Energy Assessor qualifications required.
• In-depth knowledge of PAS 2035 and local authority schemes.
• Confident, hands-on use of PAS Hub and ECMK.
• Technology focus: quick to learn new software and systems.
• Sound grasp of building pathology.
• Experience in customer-facing communication and problem solving.
• Experience in fast-paced, demanding environment.
• Comfortable working on the road, at home and in the Kelly Bray office.
• Full, clean driving licence and use of a vehicle.

Responsibilities

• Lead retrofit coordination of Warm Homes Local Grant from survey to handover.
• Coordinate projects under PAS 2035:2023 with IOEs and MTPs.
• Carry out retrofit assessments using PAS Hub and ECMK.
• Visit sites to ensure progress meets design and standards, resolve issues.
• Be main point of contact for householders with clear plain English explanations.
• Work with head designer/compliance to maintain quality and timely lodgement.

Skills

Diploma in Retrofit Coordination

Retrofit Assessor qualifications

PAS 2035 knowledge

PAS Hub & ECMK usage

Technology proficiency

Building pathology

Customer-facing communication

Fast-paced environment experience

Road, home, and office work readiness

Driving licence & vehicle use

Education

Level 5 Diploma in Retrofit Coordination and Risk Management

Level 3/4 Retrofit Assessor qualifications

Tools

PAS Hub

ECMK

Job description

Retrofit Coordinator / Retrofit Assessor

Warm Homes Local Grant | Dartmoor Energy

£40,000 per year | Full time | 18 month fixed-term contract, with scope for extension | Start January 2027

Hybrid: our office in Kelly Bray near Callington, on the road across Plymouth and the South West, and from home

Lead the retrofit coordination of a Warm Homes scheme from first survey to final handover, backed by an experienced team and software built to take the admin off your plate.

About us

Dartmoor Energy is a renewable energy and retrofit surveying company based on the Devon and Cornwall border, and winner of Energy Consultant of the Year at the Energy Efficiency Awards. Our aim is to simplify the often confusing world of domestic energy efficiency by giving concise, expert advice on energy measures to a varied customer base.

We are a team of highly experienced and qualified Retrofit Coordinators, Retrofit Assessors, Retrofit Designers, Heat Pump Designers, Solar PV Designers and Domestic Energy Assessors, delivering high quality survey work with a focus on using technology to improve processes and results. We have built our own fully developed in-house software to manage and deliver every project, so our team spends its time on the home, not chasing paperwork.

Over the last eight years we have worked on more than 1,000 properties, from single solar PV systems to whole-house eco renovations, and have delivered LAD, HUG, SHDF and Warm Homes schemes for our clients. We pride ourselves on our team ethic, work environment and flexible approach to work/life balance.

The role

We are recruiting an experienced Retrofit Coordinator and Assessor to lead the retrofit coordination of our Warm Homes Local Grant work and see it through to a successful finish. You will be the lead Retrofit Coordinator on the scheme, with a direct line to the directors and the authority to make the coordination calls.

Warm Homes Local Grant funds insulation, heating, ventilation and renewable upgrades for low income households.

You will own each home’s journey from first visit to handover:

• Coordinate projects under PAS 2035:2023: improvement option evaluations (IOEs), medium term improvement plans (MTPs), customer communication and contact, design oversight working with our head designer, compliance oversight working with our head of compliance, TrustMark lodgement and customer handover, managed through our in-house delivery software
• Carry out retrofit assessments using PAS Hub and ECMK: RdSAP, condition, occupancy and ventilation surveys, with clear, accurate reports
• Carry out site visits throughout delivery to check work is progressing to design and to standard, and resolve issues on the ground
• Be the main point of contact for householders, keeping them informed at every stage and explaining the process in plain English
• Work with our head designer, head of compliance, client and local installers to ensure our consistent high quality results are maintained throughout the process
• Deliver high quality survey work and record keeping using our in-house software and customer-facing portal, so every home is compliant, lodged and paid on time

What you will bring

• Level 5 Diploma in Retrofit Coordination and Risk Management, with proven experience as a Retrofit Coordinator on PAS 2035 projects from assessment to handover
• Level 3/4 Retrofit Assessor and Domestic Energy Assessor qualifications
• In-depth knowledge of PAS 2035 and local authority schemes
• Confident, hands-on use of PAS Hub and ECMK
• A technology focus: quick to learn new software and systems, and happy to give feedback to our developers
• A sound grasp of building pathology
• Experience of customer-facing communication and problem solving
• Used to working in a fast paced, demanding environment
• Comfortable working on the road, at home and in our Kelly Bray office
• A full, clean driving licence and use of a vehicle

Experience of working with local authority clients is a big plus. Experience of LAD, HUG, SHDF or Warm Homes schemes, and knowledge of heat pumps and renewables, will also set you apart.

• A chance to make your mark leading the retrofit coordination of a successful scheme through to completion
• £40,000 per year, on an 18 month contract with scope for extension if further funding is released beyond 2028
• The opportunity to earn a move onto our private retrofit projects
• Hybrid and flexible working
• Fuel expenses
• Company pension
• Quarterly company events
• Fully developed in-house software for project management and delivery, with full training given