Retirement Plan Services Relationship Manager

Rockland Trust; England; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retirement Plan Services Relationship Manager to oversee a portfolio of retirement plans. This role involves building strong relationships with plan sponsors and vendors, ensuring effective communication, and providing expert consulting on ERISA-based plans. The ideal candidate will leverage their relationship management expertise and problem-solving skills to drive client retention and satisfaction. Join a company that values work-life balance and offers a comprehensive benefits package, fostering a supportive and inclusive work environment.

Benefits

Health Insurance

Dental Insurance

401K Plan

Life Insurance

Vacation Time

Tuition Assistance

Wellness Program

Qualifications

• 5+ years of experience in relationship management within Defined Contribution.
• Strong knowledge of ERISA and mutual funds.

Responsibilities

• Manage client relationships and ensure satisfaction through regular communication.
• Provide ERISA plan design consulting and manage plan changes.

Skills

Relationship Management

Verbal Communication

Written Communication

Organizational Skills

Problem-Solving

Presentation Skills

Negotiation Skills

Education

5+ years in Relationship Management

Knowledge of ERISA

Experience with Defined Contribution Plans

Job description

The Retirement Plan Services, Relationship Manager is entrusted with managing a book of 401(k) Plans, 403(b) Plans, Defined Benefit Plans and/or Profit Sharing Plan clients. In this role, you will develop and effectively manage primary relationships with plan sponsor contacts along with their recordkeepers and/or TPAs through frequent client contact. The ideal candidate for this role will be comfortable with public speaking and possess expertise working with on ERISA based retirement plan engagements. Given the nature of this role and working closely with other departments at the bank, it is important to be a team player. The role requires travel visiting clients and Rockland Trust offices within our footprint. Overnight travel is not required.

Primary Responsibilities

The Relationship Manager is the primary contact for the client and works within a team structure that is collectively responsible for establishing client relationships, resolving client issues and meeting the needs of Plan Sponsors. Common responsibilities include:

• Develop and manage effective relationships with plan decision makers and vendors through frequent client contact, including on-site visits, proactive phone calls, responsive communication, and problem resolution.


• Work with sponsors and vendor relationships to understand their concerns and needs and, as needed, act as liaison between home office departments and the customer to initiate plan improvements and resolve issues.


• Provide ERISA plan design consulting services. Although we are not responsible for writing Plan Documents, the ideal candidate will be able to help clients interpret their documents and provide perspective on the impact of certain changes to their document.


• Manage any plan changes that result in a conversion between recordkeepers, TPAs, etc. This may include assisting in the data collection process, managing the new business submission process, delivering documents and agreements, communicating with the plan sponsor and vendors, and other activities related to the plan installation process.


• Drive client retention by delivering (at least) annual plan reviews to decision-makers and initiating proactive client contact and meetings. These plan reviews typically include an analysis of the current fund menu, fee benchmarking, a discussion about how and when educational sessions can be planned (along with topics to cover) and the review of various other tools such as those the recordkeeper may provide.


• Provide sales support and retirement expertise as requested by the Retirement Plan Services Manager and/or the Sales / New Business Development Team.

The Skills You Bring

• Your retirement plan record keeping and administration experience and relationships.


• Your relationship management expertise.


• You have excellent verbal and written communication skills.


• Your excellent organizational and leadership skills.


• Problem-solving skills and attention to detail.


• Your effective presentation skills, influence and negotiation skills.

Required Skills:

Minimum of 5 years demonstrated relationship management experience within the Defined Contribution space or an equivalent combination of Sales and Service experience. Excellent knowledge of qualified plans, ERISA, and Relationship Management to go along with a strong background working with mutual funds and/or investments.You'll have the opportunity to obtain or transfer securities or insurance licensing to LPL Financial.

Company Overview

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.