Retirement Living Coordinator — Frontline Support for Seniors

Riverside; Leicester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Riverside is seeking a Retirement Living Assistant to join its team in Leicester. You will act as a first point of contact, delivering a comprehensive housing management service across multiple retirement living schemes at five sites within Leicester, while maintaining records securely and supporting residents.

You will work with tenancy agreements, provide money advice and wellbeing referrals, and liaise with external agencies.

Qualifications

• Experience working in a customer-focused environment.
• Excellent communication and interpersonal skills, with the ability to interact with tenants, colleagues and external stakeholders.
• Experience of working with vulnerable and older people.
• Flexible and responsive attitude.
• IT skills including basic proficiency in Microsoft Office (Word, Excel) and willingness to learn required IT systems.

Responsibilities

• Conduct daily PIR checks and respond to emergency calls on duty.
• Liaise with internal and external agencies.
• Provide frontline tenancy housing management support including money advice, benefits & health & wellbeing referrals.
• Promote Riverside Health and Safety policy and ensure customer safety and confidentiality.
• Report repairs and maintenance needs and assist customers with reporting their own repairs.
• Liaise with contractors to ensure high service delivery and safety.
• Work with colleagues to meet KPIs such as voids and arrears.
• Travel to other schemes within a reasonable distance as required.

Skills

Customer focus

Communication

Vulnerable adults

MS Office

Job description

Riverside is seeking a Retirement Living Assistant to join its team in Leicester. You will act as a first point of contact, delivering a comprehensive housing management service across multiple retirement living schemes at five sites within Leicester, while maintaining records securely and supporting residents.

You will work with tenancy agreements, provide money advice and wellbeing referrals, and liaise with external agencies.