Retentions Advisor

Verisure; Newcastle upon Tyne; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking Retentions Advisors to join their customer care team in Newcastle. This role involves working in a dynamic call centre environment, making outbound calls to retain existing customers, and ensuring exceptional service. With a strong commitment to customer satisfaction, you'll be part of a team that values growth and development. Enjoy a comprehensive benefits package, including private healthcare and gym memberships, while making a meaningful impact on customers' lives. If you're passionate about providing outstanding service and ready to embrace new challenges, this opportunity is for you!

Benefits

Birthday off

Onsite coffee shop

Discounted gym memberships

Private healthcare

Employee referral program

Discounts on alarm systems

Cycle to Work Scheme

Qualifications

• Experience in call centre roles is essential, especially in outbound calls.
• Strong communication and problem-solving skills are crucial.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Handle escalated complaints and deliver first-class service.

Skills

Experience in call centre environment

Confident dealing with high-level complaints

Strong computer and MS Office skills

Excellent communication skills

Problem-solving attitude

Attention to detail

Customer oriented

Multitasking skills

Teamworking skills

Willingness to learn

Job description

Job Description

Retentions Advisor

Location: Newcastle, NE12 8BU

Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours: 37.5 hours per week

Shift Pattern: Monday to Friday between 9am until 5:30pm

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We are currently hiring Retentions Advisors to join our customer care team in Newcastle!

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities:

• Working in a call centre environment
• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• Updating relevant information in our customers’ records
• Delivering first-class customer service to customers

Essential Skills:

• Experience in call centre environment; an outbound or objections handling role would be beneficial
• Confident dealing with high-level complaints
• Strong computer and MS Office skills
• Excellent communication skills with a problem-solving attitude
• Attention to detail
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• The ability to multitask effectively whilst keeping a high level of service quality
• Teamworking skills
• Passionate and willing to learn in a dynamic environment
• Willing to accept new challenges

Benefits Package:

At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn rewards through our employee referral program.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!

ALL APPLICANTS MUST COMPLETE A DBS CHECK - PROVIDED BY THE COMPANY IF SUCCESSFUL.